Servicenow fundamentals for freshers

ServiceNow is a cloud-based platform that provides a suite of IT service management (ITSM) tools to help organizations manage their IT services and operations more effectively. The platform offers a range of modules and applications that support key ITSM processes, including incident management, change management, asset management, and more. Here are some of the fundamentals of ServiceNow: ServiceNow Platform: The ServiceNow platform is built on a single codebase, enabling seamless integration between different modules and applications. The platform includes a range of tools for customization, configuration, and automation. ITSM Processes: ServiceNow provides a suite of ITSM tools that support key IT processes, including incident management, change management, problem management, asset management, and more. These tools help organizations streamline their operations, reduce downtime, and improve the quality of their services. Service Portal: ServiceNow's Service Portal provides a centralized portal where users can access self-service tools, submit and track requests, and find information about IT services and resources. Reporting and Analytics: ServiceNow provides a robust reporting and analytics engine that allows users to create and share reports and dashboards based on data from the platform. These tools provide insights into service performance, resource utilization, and other key metrics. Integrations: ServiceNow supports integrations with a wide range of third-party tools and applications, enabling organizations to connect their ITSM processes with other business systems and workflows. IT Operations Management: ServiceNow's IT Operations Management (ITOM) tools help organizations monitor and manage their IT infrastructure, including network devices, servers, and cloud resources. Overall, ServiceNow provides a comprehensive suite of tools and applications that enable organizations to manage their IT services and operations more efficiently and effectively. The platform's flexible architecture, robust reporting and analytics, and seamless integrations make it a powerful tool for modern ITSM. The ServiceNow developer instance has ample of dummy data like users, incidents, groups etc., which we can refer to gain good understanding about the concept. Throughout the remaining chapter, we will take our old example of Book Worm ltd. and try to understand where, ServiceNow fits in the internal functioning of the organization. HKR Trainings excel at providing you the best online classes with high quality facilities at a low price without any compromise on quality. What can you expect from us? A dedicated learning platform with 24*7 support, best in class training materials to help you learn advance techniques and practical knowledge of all IT Technologies. Our courses are specifically curated for both professionals as well as job-seekers. Online classes conducted by the best knowledgeable and certified trainers helps you earn certification at your convenience.

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Hkr Trainings excel at providing you the best online classes with high quality facilities at a low price without any compromise on quality.