07 Steps to start a Supermarket / Hypermarket : Process & Soft-skills training

Last but not least, the SOP training. Standard Operating Procedures describe the regularly recurring procedures of an organization that contribute to the quality of its work. SOPs are designed to ensure that operations are performed correctly and consistently.

When it comes to training people, you must do it every day. It could be based on your product, communication, soft skills, team building, negotiation, and customer service. If not more often, this should be scheduled on a regular basis. The assumption that we can train them once and they’ll perform is not always the case in every store. Whether it is V Mart Big Bazaar or any leading supermarket, the training is a continuous process. You could always consult a reputed supermarket consultantfor formulating SOPs that meet the requirements of your hypermarket business.

You can only provide the most effective service if you have a well-trained team working for you, and your USP is going to be your service. Whether your grocery business operates offline or online, it is equally critical to train in both cases. Assisting your customers in solving their problems and ensuring their satisfaction will definitely play a key role in building your brand’s reputation.

Additionally, recurring audits are designed to ensure that all of these things are being followed correctly. Once you have defined the complete stops, you can define the entire business model, the product category, and how they should be placed. The entire planogram should be audited after everything has been well-defined. The audit is more of a check to ensure that all of these steps are being followed at all levels. It is possible to conduct this audit both internally and externally.

Our journey

Our journey began in 2012 with three partners coming together to form Your Retail Coach (YRC) with the vision of providing retail consultancy services to businesses of all sizes including family-run businesses. Back then, it was a small office space, to begin with, but the challenges were immense. And as a forerunner, was introducing retail consultancy as a service that could help businesses become competitive, growth-ready, and sustainable. It was a big hurdle to establish a niche position in the market and compete against the standards set by many globally-renowned retail management consultant companies.

By 2016, eCommerce began to emerge as a ubiquitous game-changer in retail. We had to quickly adapt to this changing landscape by extending our specialization into omnichannel and eCommerce.

Today, we stand as specialized retail and eCommerce consultants with an invaluable journey of having consulted over 500+ brands. And as we go global, we shall endeavour to emerge as one of the most trusted and dependable names when businessmen and entrepreneurs look for retail and eCommerce consultants for Africa.

For more information visit us: yourretailcoach.africa

As management consultants, we assist our clients from inception to the conceptualisation and operational ex