- Views: 1
- Report Article
- Articles
- Finance
- Accounting
Troubleshooting QuickBooks Error 17337: Step-by-Step Solutions

Posted: Nov 27, 2023
Dealing with errors in QuickBooks can be frustrating. QuickBooks Error 17337 is a common one that many users face. This error occurs when there is a problem connecting to QuickBooks company files stored in multi-user mode on a server or hosted by a third-party hosting provider.
The error message usually states "QBError 17337: The QuickBooks Database Server Manager Service on [server name] isn't running." This means that the server hosting the company files isn't allowing connectivity to QuickBooks properly. There could be several reasons why this happens.
Fortunately, there are a few troubleshooting steps you can take to resolve Error 17337:
Verify Database Server Manager Service is running
The first thing to check is whether the Database Server Manager Service on the server hosting company files is running. Log into the server and open Services to check the status. If it's not running, right-click and choose Start to get it back up. Also check if the service set to Automatic or Manual. Choose Automatic start to prevent issues in the future.
Check Connectivity to Hosting Provider
If your QuickBooks data is hosted by a third-party provider make sure you have an active internet connection. Connectivity issues can prevent QuickBooks from accessing the hosted database. Contact your hosting provider if the connection seems to be disrupted.
Update QuickBooks to Latest Release
An outdated version of QuickBooks Desktop can also sometimes trigger error 17337. Go to Help> Update QuickBooks Desktop to download the newest updates. Also update to the latest releases of any QuickBooks tools you use, like the Database Server Manager.
Reset Internet Information Services
If hosting multi-user access on a Windows server, open the IIS Manager console and stop/restart the Default Web Site. This resets all services and clears out any stuck connections causing QuickBooks Error 17337.
Check for Corrupt Files
Damaged company files can disrupt connectivity and cause error messages. Launch the QuickBooks Database Server Manager tool and select Verify/Rebuild. This scans files for errors and fixes any found. Be sure to backup data first as rebuilding may result in data loss if files are extensively damaged.
Review Firewall and Antivirus Software
Overly restrictive security software can block access between QuickBooks and database hosting services. Add exceptions for QuickBooks and Database Server Manager in your firewall and antivirus programs. Disable software temporarily to test if that is the cause of QuickBooks Error Code 17337.
Switch between Static or Dynamic Ports
The type of port assignment used by Database Server Manager can sometimes be the culprit. Access Database Server Manager settings and toggle between static and dynamic ports. Restart the manager service after switching. This may realign communication channels properly.
Reinstall or Rollback QuickBooks
If no other solutions fix QuickBooks Error 17337, it may require reinstalling QuickBooks Desktop completely. This ensures all components are properly configured. You can also revert to a previous version if the error appeared after a recent QuickBooks update.
As a last resort, contact QuickBooks support for troubleshooting assistance if you cannot resolve the connectivity issues causing Error 17337 on your own. Be ready to provide details on your company file hosting setup.
Consistency is Key
While frustrating, Error 17337 just means communication between QuickBooks and your hosting database is disrupted. Persistent troubleshooting to rule out possible causes one-by-one is key. Stick to the solutions above in a systematic way until you get QuickBooks connecting again. Maintaining organized records on fixes attempted helps QuickBooks support efficiently diagnose any outstanding issues.
With a few targeted troubleshooting steps, you can get beyond QuickBooks Error Code 17337 back to seamless access of your critical financial data. Pay attention to changes made before the error appeared and don't hesitate to reach out for assistance when needed.About the Author
QuickBooks Error code 30159 can caused major damage to your company data and thus, needs to be fixed urgently. So, keep reading this article carefully.
Rate this Article
Leave a Comment
