How to Fix Error Code 80180014

Resolving error code 80180014 involves a series of troubleshooting steps. Here’s a detailed guide to help you through the process:

1. Check MDM Enrollment Restrictions

Log in to the Microsoft Endpoint Manager admin center and navigate to Devices> Enroll devices> Enrollment restrictions. Ensure that the policies allow personal device enrollment. If not, modify them accordingly.

2. Remove and Re-Add Work/School Account

Go to Settings> Accounts> Access work or school. Find your account, disconnect it, and then re-add it by following the prompts.

3. Update Intune Client

Open the Company Portal app and check for updates. If an update is available, install it. Alternatively, download the latest version from the Microsoft website.

4. Restart Your Device

Sometimes, a simple restart can resolve temporary glitches that may be causing the error.

5. Verify Network Connection

Ensure your device is connected to a stable internet connection. You can check this by visiting a website in your browser. If you're on Wi-Fi, consider switching to a wired connection.

6. Reset Network Settings (if necessary)

Go to Settings> Network & Internet, scroll down, and select Network reset. Follow the prompts to reset your network settings, noting that this will remove saved Wi-Fi networks and passwords.

7. Check Device Compliance Policies

Log in to the Microsoft Endpoint Manager admin center and review the compliance policies that apply to your device. Ensure your device meets all requirements set by your organization.

8. Clear Company Portal App Cache

Go to Settings> Apps, find the Company Portal app, select Storage, and then Clear Cache. Restart the app and try enrolling again.

9. Check for Windows Updates

Navigate to Settings> Update & Security> Windows Update and check for updates. Install any available updates and restart your device if prompted.

10. Ensure Correct Date and Time Settings

Go to Settings> Time & Language and verify that the date, time, and time zone are correct. Enable the options to set time and time zone automatically.

11. Disable VPN or Proxy Settings

If you're using a VPN, disconnect it temporarily. For proxy settings, go to Settings> Network & Internet> Proxy and ensure that the proxy server option is turned off.

12. Reset the Device Enrollment Process

Go to Settings> Accounts> Access work or school, select your account, and click on Info. Scroll down and select Sync to refresh the enrollment status.

13. Check for Device Management Permissions

Ensure your user account has the necessary permissions to enroll devices in Intune. Contact your IT administrator to verify your account roles in Azure Active Directory.

14. Use the Microsoft Intune Troubleshooting Portal

Log in to the Microsoft Intune Troubleshooting Portal and review any alerts or issues related to your device enrollment. Follow the recommended actions.

15. Consult Microsoft Support

If the issue persists, visit the Microsoft Support website for resources related to error code 80180014 or contact support directly for personalized assistance.

16. Factory Reset (as a Last Resort)

Before proceeding, back up your data. Go to Settings> Update & Security> Recovery, select Reset this PC, and follow the prompts. After the reset, attempt to enroll your device in Intune again.

Conclusion

Troubleshooting error code 80180014 can be challenging, but with a systematic approach, you can resolve the issue. Start with the simplest solutions, like restarting your device or checking your network connection, and gradually move to more complex steps. If you still face difficulties, don’t hesitate to reach out to Microsoft Support for help.

By following these steps, you can successfully enroll your device in Microsoft Intune and get back to your tasks without further interruptions. Remember, understanding the root causes of the error is key to finding the right solution

Sarah Noa a experienced Seo Content Writer