Troubleshooting SBCGlobal Email Issues: How to Get Support

• Having Trouble with Your SBCGlobal Email? Here's How to Get Help**

SBCGlobal email, which AT&T runs using Yahoo Mail, is still used by lots of folks. But, like any email, things can go wrong – like tech problems, login issues, or setup errors. If you're having a hard time with your SBCGlobal account, this will walk you through some common problems and show you how to get the help you need.

• Common SBCGlobal Email Problems & Quick Solutions**
• 1. Can't Log In to SBCGlobal Email?**
• What Might Be Happening:**
• Wrong password
• Forgot your username
• Account locked because of too many wrong tries
• What to Do:**
• Reset Your Password:**

1. Go to **[AT&T’s password reset page]
2. Type in your SBCGlobal email address.
3. Do what it says to make a new password.

• Check Your Username:**
• Make sure you type in the whole email (like `yourname@sbcglobal.net`).
• Clear Your Browser's Cache:**
• Sometimes, old cookies mess things up. Clear them and try logging in again.
• 2. Not Getting Emails on SBCGlobal?**
• What Might Be Happening:**
• Your mailbox is full
• Emails are in the spam folder
• Wrong email settings
• What to Do:**
• Make Some Room:**
• Get rid of old emails or empty the trash.
• Look in the Spam Folder:**
• If emails that aren't spam end up there, mark them as Not Spam.
• Check Your Email Settings (If You Use an Email Program):**
• IMAP Settings:**
• Incoming Server: `imap.mail.att.net` (Port 993, SSL)
• Outgoing Server: `smtp.mail.att.net` (Port 465, SSL)
• 3. Can't Send Emails from SBCGlobal?**
• What Might Be Happening:**
• Wrong SMTP settings
• Network problems
• Outgoing mail server is blocked
• What to Do:**
• Check Your SMTP Settings:**
• Make sure your outgoing mail server is `smtp.mail.att.net` (Port 465, SSL).
• Turn Off VPN or Firewall Briefly:**
• Security stuff might block email sending.
• Try Another Device:**
• See if you can send an email from a different phone/computer or network.
• 4. SBCGlobal Email Not Working on My Phone?**
• What Might Be Happening:**
• Wrong settings in the app
• Old email app
• What to Do:**
• Re-add Your Email Account:**

1. Delete the account from your phone.
2. Add it again with the right IMAP/SMTP settings.

• Use the Yahoo Mail App (Good Idea):**
• Since SBCGlobal uses Yahoo’s stuff, the Yahoo Mail app works well.
• How to Get in Touch with SBCGlobal Email Help**
• 1. Call AT&T Customer Service**
• General Help:** **1-800-288-2020**
• Email-Related Help:** **1-800-321-2000**
• Have This Ready:**
• Your SBCGlobal email address
• Security info (like the phone number on your account)
• 2. Use AT&T Live Chat**

1. Go to **[AT&T Support Chat]
2. Pick **Email**.
3. Click **Chat with us.**

• 3. Send an Online Help Request**

1. Log in to your **[AT&T account]
2. Go to **Support> Contact Us.**
3. Fill out the form with what's wrong.

• 4. Go to an AT&T Store (If You Need Account Help)**
• Use the **[AT&T Store Locator](https://www.att.com/stores/)** to find one near you.
• SBCGlobal Email Support: Common Questions**
• 1. Is SBCGlobal email going away?**
• Nope**, it's still here, but AT&T and Yahoo are in charge now.
• 2. What if my SBCGlobal account got hacked?**
• Change your password on **[AT&T’s recovery page
• Turn on two-step verification to be safer.
• 3. Can I still get to SBCGlobal email through Yahoo?**
• Yep**, just log in at **[Yahoo Mail](https://mail.yahoo.com)** with your SBCGlobal info.
• 4. Why does my SBCGlobal email keep disconnecting?**
• Check your internet.
• Make sure your email settings are what AT&T says they should be.
• 5. Does SBCGlobal support cost money?**
• Basic stuff (like password help) is **free**.
• For harder problems, they might need to check who you are.
• Final Pointers for SBCGlobal Users**
• Save AT&T’s Support Page:** [https://www.att.com/support/](https://www.att.com/support/)
• Use the Yahoo Mail App:** It works the best.
• Turn on Two-Step Verification:** Keeps your account safe from hackers.
• Still Need Help?**

If these steps didn’t fix it, comment below or contact AT&T for more help.

• Did this help you out?** Let us know how it went getting your SBCGlobal email working!

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