SBCGlobal Customer Service for Email Problems: Quick Fixes

• SBCGlobal Email Help: Fast Fixes and How to Get Support**

SBCGlobal email is now run by AT&T but uses Yahoo Mail. Lots of folks still use it, but sometimes stuff breaks and you can't get to your emails. Here's how to fix common problems and get in touch with SBCGlobal support when you're stuck.

• Common Email Problems and What to Do**
• 1. Can't Log In?**
• Try This:**
• Reset Your Password:** Go to [AT&T's password reset page
• Email Address:** Type your full email addy (youremail@sbcglobal.net)
• Browser Acting Up?:** Clear your browser's cache and cookies, or use private browsing
• Account Locked?:** Wait a day if you tried to log in too many times
• 2. Emails Not Loading or Showing Up?**
• What to Do First:**

1. See if Yahoo Mail is down at [DownDetector]
2. Is your inbox full? Delete old emails
3. Turn off email filters for a bit
4. Look in your spam folder

• 3. Can't Send Emails?**
• Steps to Try:**
• Double-check these server settings:
• Server: smtp.mail.att.net
• Port: 465 (SSL) or 587 (TLS)
• Turn off your antivirus or firewall for a sec
• Make your attachments smaller (under 25MB)
• 4. Problems with the App on Your Phone?**
• How to Set It Up:**
• IMAP Settings:**
• Incoming: imap.mail.att.net (993/SSL)
• Outgoing: smtp.mail.att.net (465/SSL)
• Or Just Use the Yahoo Mail App:** Log in with your SBCGlobal info
• How to Get in Touch with SBCGlobal Support**
• 1. Call Them (Fastest)**
• Main Number:** 1-800-288-2020
• Email Problems?:** 1-866-371-9217
• Open:** They're there 24/7 if it's urgent

*Tip:* Call early (8-10AM EST) to avoid long waits

• 2. Live Chat**

1. Go to [AT&T Support]
2. Click Email
3. Click Chat Now

• Wait time: A few minutes
• Open 8AM-9PM local time
• 3. Online Forum**
• AT&T's [forum](https://forums.att.com/) has people who can help
• Search before you post
• You might get an answer faster than calling
• 4. Social Media**
• Twitter: @ATTHelp (quickest replies)
• Facebook: AT&T Customer Care

*Good for:* Simple questions

• More Techy Stuff**
• Email Program Setup (Outlook, Apple Mail)**
• Right Server Settings:**

| Protocol | Server | Port | Encryption |

|----------|--------|------|------------|

| IMAP | imap.mail.att.net | 993 | SSL |

| POP3 | inbound.att.net | 995 | SSL |

| SMTP | smtp.mail.att.net | 465 | SSL |

• Common Mistakes:**
• Wrong email ending (@att.net instead of @sbcglobal.net)
• Wrong password settings (Normal Password is what you want)
• Old security stuff
• Make It Safer**

1. Use two-step verification
2. Change your password every few months
3. Check where you've logged in at [Yahoo Account Info]

• Common Q&A**
• 1. Is SBCGlobal email going away?**

Nope. AT&T isn't making new accounts, but old ones still work through Yahoo.

• 2. Why does my password expire?**

AT&T makes you change it every 90 days for security. You can turn this off.

• 3. How do I get more email storage?**

You get 1TB free. If it's full, delete stuff – you can't pay for more.

• 4. Can I use SBCGlobal with Gmail?**

Yep:

• Forward emails to Gmail (settings> mail forwarding)
• Add it as another account in Gmail
• 5. Why does it say invalid credentials?**

Probably:

• You changed your password
• Your account was inactive for over a year
• The server is down
• When to Get Serious Help**
• Call AT&T's Executive Support if:**
• Your account was hacked
• You lost important emails
• Nothing else worked
• Executive Office Info:**
• Phone: 210-821-4105 (M-F 8AM-5PM CST)
• Email: notice@att.com
• Keep Things Running Smoothly**

1. Back Up Your Emails:** Save them to your computer or another account
2. Update Your Info:** Keep your phone number and other email up-to-date
3. Save the Login Page:**

• Bottom Line**

You can often fix email problems yourself. If not, AT&T support has several ways to get in touch, but some are faster than others. Just remember it's an older service, so hiccups happen, but help is available.

Follow this and your email should be fine. If you have a weird problem, AT&T's tech support can help.

Expert team will fix your issue and help you to give tips