2FA and Microsoft Authenticator problem : r/KrakenSupport

• Having trouble with 2FA and Microsoft Authenticator? Here's what to do**

Two-factor authentication (2FA) is super important for keeping your Kraken account safe. But sometimes, **Microsoft Authenticator** can be a pain. I will walk you through some common problems, how to fix them, and answer some questions to help you get back into your account without any stress.

• Common Microsoft Authenticator Headaches**
• 1. Microsoft Authenticator Codes Aren't Working**

So, the codes from Microsoft Authenticator aren't working on Kraken? Here's why:

• Time is off:** Authenticator apps need your device's time to be spot-on.
• Setup goof:** Maybe the app wasn't set up right with Kraken.
• Kraken's fault:** Sometimes, Kraken's servers might be slow (though it's rare).
• How to Fix It:**
• Check your time:** Make sure your phone gets its time automatically from the network.
• Resync Microsoft Authenticator:**
• Open the app.
• Tap the three dots (⋮) → **Settings** → **Time correction** → **Sync now**.
• Reset 2FA on Kraken:** If it's still not working, turn off and then back on 2FA in your Kraken account.
• 2. Lost Your Phone or Reset It (and No Backup)**

If you can't get into Microsoft Authenticator because you lost your phone or reset it, and you don't have a backup, you'll need Kraken's help to turn off 2FA.

• How to Get Back In:**

1. Contact Kraken Support** ([support.kraken.com]
2. Prove it's you** by giving them:

• Your account email
• Details from recent transactions
• A photo of your ID (if they ask)

3. **Wait for them to get back to you** – Kraken will turn off 2FA so you can log in and set it up again.

• Important:** Don't ever tell anyone your 2FA codes or backup keys, not even support people.
• 3. Microsoft Authenticator Keeps Crashing or Won't Open**

If the app keeps crashing or won't show you the codes:

• Update the app** (from the Google Play Store or Apple App Store).
• Reinstall Microsoft Authenticator** (but only if you have a backup!).
• Try a different app** (like Google Authenticator or Authy).
• Kraken 2FA & Microsoft Authenticator: Your Questions Answered**
• Q1: Can I Mix and Match 2FA on Kraken?**

A: Nope. Kraken only lets you use **one 2FA method** at a time (either an app or a YubiKey).

• Q2: How Do I Switch from SMS to Microsoft Authenticator?**

1. Log in to Kraken → **Security Settings**.
2. Turn off SMS 2FA.
3. Turn on Authenticator App 2FA and scan the QR code with Microsoft Authenticator.

• Q3: Help! I Didn't Save My Backup Code!**

A: Contact Kraken Support to verify your identity. And always save those backup codes in a safe place!

• Q4: Why Does Microsoft Authenticator Keep Bugging Me?**

A: This might happen if:

• Notifications are on** (turn them off in the app).
• You have a bunch of accounts linked** (see which one wants your attention).
• Q5: Can I Get My Microsoft Authenticator Account Back Without a Backup?**

A: Not unless you saved the **secret key** when you set it up. If not, you'll have to reset 2FA with Kraken Support.

• 2FA Tips for Kraken**