Resolve Email Issues - AT&T Email Customer Support

• Fixing AT&T Email Problems: A Support Guide**

Having trouble with your AT&T email? You're not the only one. Lots of folks run into snags like being locked out, emails not showing up, or general errors. This guide walks you through the most frequent issues and how to solve them, plus how to get in touch with AT&T Email Customer Support if you need more help.

• Common AT&T Email Problems & Fast Solutions**

Before you dig into the more involved fixes, give these a shot:

• See if AT&T’s Servers Are Down** – Head to [AT&T Service Status]to make sure there isn't a widespread issue.✅ **Restart Your Phone/Computer** – Sometimes a simple restart fixes things.✅ **Double-Check Your Internet** – Make sure your Wi-Fi or data is working.✅ **Update Your Email App and Device** – Old software can cause issues.

If these don't do the trick, keep reading for more detailed solutions.

• 1. Can't Log In to AT&T Email**
• What You Might See:**- Wrong Password message- Account locked- Can't get into your AT&T email at all
• What To Do:**
• A. Change Your AT&T Email Password**1. Go to [AT&T Password Reset](https://www.att.com/acctmgmt/forgotuseridpass).2. Put in your AT&T email or phone number.3. Follow the steps to verify who you are (they'll send a code to your email or phone).4. Make a new password and try to log in.
• B. Turn Off Two-Step Verification (For Now)**If you have two-factor thing turned on:1. Log in to your AT&T account on a computer.2. Find **Security Settings** and turn off **Two-Factor Verification**.3. Try to log in to your email app again.
• C. Clear Out Your Browser's Junk**If you log in through the AT&T website:1. Find the settings in your browser (Chrome, Safari, etc.).2. Delete your browsing history, cache, and cookies.3. Restart your browser and try again.
• 2. AT&T Email Won't Send or Receive**
• What You Might See:**- Emails stuck in your outbox- Not getting any new emails- A Can't Connect error
• What To Do:**
• A. Check Your Email Settings**Make sure your email app has the right settings:

| **Server Type** | **Incoming (IMAP)** | **Outgoing (SMTP)** ||----------------|---------------------|---------------------|| **Server** | `imap.mail.att.net` | `smtp.mail.att.net` || **Port** | 993 (SSL) | 465 or 587 (SSL) || **Username** | Your full email address | Your full email address || **Password** | Your AT&T email password | Your AT&T email password |

• B. Temporarily Turn off Your Antivirus/Firewall**Sometimes these programs block email. Turn them off for a sec to see if that's the problem.
• C. Try AT&T Webmail**Go to [AT&T Webmail] to see if the problem is with your email app.
• 3. AT&T Email Not Syncing on Phone**
• What You Might See:**- Old emails aren't updating- New emails not showing up- Sync errors
• What To Do:**
• A. Turn On Background Data and Auto-Sync**- **iPhone:** - Go to **Settings> Mail> Accounts> Fetch New Data** → Choose **Push** or **Fetch Every 15 Minutes**.- **Android:** - Go to **Settings> Accounts> AT&T Email** → Turn on **Auto-Sync**.
• B. Delete and Re-add Your Email Account**1. Remove the account from your phone.2. Add it back with the correct settings (see above).
• C. Check Your Phone's Storage**If your phone is full, it might not sync emails. Delete some stuff you don't need.
• 4. AT&T Emails Missing**
• What You Might See:**- Emails disappeared- Accidentally deleted emails- Emails not in your inbox
• What To Do:**
• A. Look in the Trash/Deleted Items Folder**1. Go to [AT&T Webmail]3. Pick the emails and move them back to your inbox.
• B. Check Email Filters**1. In **AT&T Webmail**, go to **Settings> Filters**.2. Make sure you don't have any filters sending emails to the wrong place.
• C. Restore from a Backup (If You Have One)**If you use Outlook or something like that, see if you have a backup.
• 5. AT&T Email Notifications Not Working**
• What You Might See:**- Not getting alerts for new emails- Notifications are late- Notifications are off
• What To Do:**
• A. Turn On Notifications in Your Phone's Settings**- **iPhone:** - Go to **Settings> Notifications> Mail** → Turn on alerts.- **Android:** - Go to **Settings> Apps> Email App** → Turn on notifications.
• B. Turn off Battery Saver for Your Email App**- **Android:** - Go to **Settings> Battery> Battery Saver** → Don't let it limit your email app.
• C. Reinstall the Email App**If nothing else works, try deleting and reinstalling the app.
• 6. Need More Help? Contact AT&T Email Customer Support**

If you've tried everything and still can't fix it, reach out to AT&T Email Customer Support:

• A. Call Them**

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