Fix problems reading or receiving AOL Mail

AOL Mail Messing Up? Here's How to Get it Working Again

Is your AOL Mail not showing your emails properly? Are new messages not coming through, or are you seeing error messages when you try to read them? This guide will show you how to get your AOL Mail back on track, whether you're using an iPhone, computer, or just a web browser.

Why Can't I See or Get My AOL Mail?

Here are some common reasons why AOL Mail might be acting up:

• Bad internet
• Old AOL Mail app or browser
• Wrong email settings
• Your mailbox is stuffed
• AOL's servers are down
• Your firewall or security stuff is blocking stuff

Let's check out 9 ways to fix these problems.

1. Make Sure You're Online

A shaky internet thingy can stop AOL Mail from loading correctly.

How to Fix:

• Restart your router (pull the plug for half a minute, then plug it back in).
• Try switching between Wi-Fi and your phone's data to see if that makes a difference.
• Turn off your VPN or proxy if you're using one.

2. Clean Out Your Browser's Junk (If You Use the Web)

Old junk files in your browser can mess things up.

How to Fix (Chrome, Safari, Firefox, Edge):

1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac).
2. Check the boxes for Cached images and files and Cookies.
3. Click the button to Clear data and try AOL Mail again.

3. Get the Latest AOL Mail App or Browser

Old apps can sometimes cause problems.

How to Fix:

• On iPhone/Android:
  • Go to the App Store/Play Store → Update AOL Mail.
• On Computer:
  • Update your browser (like Chrome/Safari/Firefox).

4. See If AOL Mail is Down

If AOL's own computers are having problems, your emails won't load.

How to Check:

• Go to Downdetector to see if others are reporting problems.
• Look at @AOLHelp on Twitter/X for news.

If AOL's servers are down, you'll just have to kick back and wait for them to fix it.

5. Turn Off Browser Extras (If You Use the Web)

Some browser extras can block your emails.

How to Fix:

1. Go to your Chrome/Safari/Firefox extras (look for three dots → More Tools → Extras).
2. Turn off all the extras and try AOL Mail again.
3. Turn them back on one at a time to find out which one is the problem.

6. Make Sure Your AOL Mailbox Isn't Full (If You're Not Getting Emails)

If your mailbox is full, new emails can't get in.

How to Fix:

1. Go to AOL Mail and log in.
2. Get rid of old emails, and remember to empty your Trash/Spam folders.
3. If you need more space, buy more (AOL gives you 1TB without charge).

7. Re-Add Your AOL Account (If You're on iPhone/Android)

Sometimes the settings get messed up.

How to Fix:

1. Go to Settings → Mail → Accounts.
2. Choose AOL → Delete Account.
3. Add it back (Settings → Mail → Add Account → AOL).

8. Turn Off Your Firewall/Antivirus (For a Bit)

Your security software might be blocking AOL Mail.

How to Fix:

• Windows: Open Windows Security → Firewall → Allow an app through firewall → Add AOL Mail.
• Mac: Go to System Settings → Security → Firewall → Turn off temporarily.

9. Try AOL Mail on Something Else

If it's still not working, try:

• Another phone or tablet
• A different browser (like Edge, Firefox, or Safari)
• The AOL Mobile App (if you're using the website)

Questions About AOL Mail Problems1. Why aren't my AOL emails loading?

• Take a look at your internet, clear your browser's junk files, or try turning off browser extras.

2. Why aren't I getting new AOL emails?

• Your mailbox might be full—so delete old emails and check your Spam/Junk folder.

3. How do I fix AOL Mail not syncing on my iPhone?

• Re-add your AOL account in Settings → Mail → Accounts.

4. Why does AOL Mail keep freezing?

• Update anything, clear your browser's junk, or turn off browser extras.

5. How do I get more space in my AOL Mail?

• AOL gives you 1TB for free— just get rid of old emails.

6. Is AOL Mail down at the moment?

• Take a Look Downdetecter to see if others are reporting problems.

7. Why does AOL Mail say Temporary Error?

• Something may be up with AOL's server—wait a bit and try again.

8. How do I stop AOL emails from going to my spam folder?

• Mark the sender as Not Spam and add them to your Contacts.

9. Can I use AOL Mail without the app?

• Yep, just go to mail aol.com in any browser.

Final Things to Try

If AOL Mail is still not working:

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