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Why is Hotmail Not Working on iPhone 9 ways to fix it
Posted: Aug 24, 2025
If your Hotmail email not working on your iPhone, there could be a number of reasons why. Here are some common troubleshooting steps that can help resolve the issue
However, iPhone users have experienced issues with their accounts in Hotmail not working on iPhone devices. In this article, we address the various issues users face, such as when Hotmail stops working, when they are not receiving emails, or when there are other glitches. It will also provide practical solutions to restore Hotmail functionality on your iPhone
Why is Hotmail Not Working on iPhone?
- Incorrect settings (the email account settings: incoming and outgoing mail servers) may not be configured correctly.
- Outdated app or iOS: if you are still running an older version of the Mail app or an older version of iOS, this may lead to issues—like Hotmail not sending emails on iPhone.
- Account issues (Hotmail may be locked) or block the Hotmail account for some time, for security purposes.
- Network issues may arise from intermittent connections, such as poor Wi-Fi or cellular network signal—these may also cause problems with Hotmail not working on the iPhone mail app.
- Server problems can occur if Hotmail is not connecting to the server on the iPhone or if there are developing issues that affect its normal operation.
- Multiple accounts can be very risky (opening another account using the same username and password as another).
- Blocked IP address: Sometimes connecting from different IP addresses may cause situations where Hotmail is not connecting to a server on an iPhone.
- Email sync settings (improper email sync settings) in the iPhone Mail app can lead to complications.
- Storage limitations can hinder functionality; if your iPhone is low on storage, it might not be able to download new emails.
Here are some easy ways to fix Hotmail issues on iPhone or iPad:
1. Check your internet connection
- One of the reasons why Hotmail is not working. works directly on iPhone or iPad except with a weak internet connection. Without a stable Wi-Fi or mobile data connection, your email will not sync and you will not be able to receive or send emails.
- Action: Make sure your device is connected to a strong Wi-Fi network or a reliable mobile data signal. Try opening another website or app to make sure your connection is working.
2. Update iOS and Outlook app
Older computers may have trouble syncing email. iOS and apps like Outlook and Mail should be up to date to ensure compatibility.
- Action: Go to Settings> General> Software Update to check for a new iOS version. Also, update the Outlook app by opening the App Store, tapping your icon, and checking for updates under Purchased.
- Open Settings.
- Scroll down and tap Email> Accounts.
- Select your Hotmail account, then tap Delete Account.
- Once deleted, go back to Accounts and click Add Account.
- Select Outlook.com, enter your Hotmail credentials, and follow the setup instructions.
4. Check Your Account Settings
If you're still having problems, it's possible that your Hotmail mail server settings are configured incorrectly, especially if you're using the built-in app instead of Outlook. Make sure your account settings are correct.
- Action: Go to Settings> Mail> Accounts, select your Hotmail account and check the settings for IMAP and SMTP:
- IMAP server: imap-mail.outlook.com (Port 993, SSL required)
- SMTP server: smtp-mail.outlook.com (Port 587, TLS required)
- If not, your settings match these, update them and see if the problem is resolved.
5. Restart your phone
- Sometimes, restarting can fix minor issues or bugs that are preventing Hotmail from working properly.
- Action: Press and hold the power button until the slider appears. Swipe to turn off your device, wait a few seconds, and then turn it back on.
6. Clear the application cache or reinstall Outlook
If you are using the Outlook application and it is not working properly, clearing the application cache or reinstalling it can help. Data corruption or temporary blockages can cause syncing problems.
- What to do:
- Press and hold the Outlook application icon on the Home screen.
- Select Uninstall Application> Uninstall Application.
- Open the App Store, search for Outlook, and reinstall the app.
7. Enable Background App Refresh
- The Mail app needs to refresh in the background to retrieve new mail. If you disable this setting, you may not receive email immediately.
- Action: Go to Settings> General> Background App Refresh and make sure it is enabled for Mail or Outlook.
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Frequently Asked Questions (FAQ)
1. Why won't my Hotmail account sync with my iPhone?
Hotmail may not sync if your network connection is unstable, your account settings are incorrect, or your email application/Outlook is out of date. Try recreating your account or updating your computer to resolve the issue.
2. How to fix Hotmail login issues on iPhone?
If you can't sign in to Hotmail, make sure your password is correct. You can also reset it through the Outlook website. Check your account settings and make sure your device is connected to the Internet.
3. Can I use the Hotmail email application?
Yes, you can access Hotmail using your default email application, but the Outlook application is better optimized for Hotmail accounts and offers better performance and functionality.
4. Why can't Hotmail send email from my iPad?
If Hotmail isn't sending email, check your SMTP settings and make sure they are configured correctly. Additionally, please make sure your device has a strong network connection and that your apps are up to date.
5. How to reinstall the Outlook app on iPhone?
To reinstall the Outlook app, press and hold the Outlook icon, select Uninstall apps, open the App Store, search for Outlook, and click Install.
About the Author
For quick fixes, check our troubleshooting guides or contact our dedicated email support team for personalized assistance.