How to fix Hotmail Email Not Loading on iPhone/iPad

Hotmail, now part of **Outlook.com**, is one of the most widely used email services. Whether you're checking your Hotmail account from your iPhone or iPad, the experience is usually pretty smooth.

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Of course, no service is perfect, and sometimes Hotmail won't load on your iPhone or iPad. If your Hotmail emails aren't appearing, or if you're experiencing sync issues, don't worry-you're not alone, and there are solutions.

We'll guide you through some troubleshooting steps and fixes for **Hotmail email not loading on iPhone/iPad**. Let's get started!

1. **Why Hotmail Email Might Not Be Loading on Your iPhone or iPad**

Before going through the solutions, it would be great to know why your Hotmail email might not load correctly on your device. Common reasons include:

• Network issues**: A weak Wi-Fi or mobile connection may prevent Hotmail emails from loading properly.
• Syncing issues**: Your iPhone or iPad may have trouble syncing your Hotmail account with the Mail app.
• Incorrect account settings**: If your Hotmail account settings are wrong or outdated, your emails may not load.
• App-related glitches**: If you’re using the Hotmail (Outlook) app, it might be facing a temporary bug or crash.
• Outdated iOS or Mail app**: An outdated operating system or app could be the problem.

Now that you know why, let's look at how to fix them.

2. Check Your Internet Connection

The very first thing you should check whenever your **Hotmail email is not loading** on your iPhone or iPad is whether your internet is working properly or not. It might be unable to load the emails or get them synced when there is a lack of an internet connection.

• What to Do:**

• Wi-Fi Connection**: Your iPhone or iPad should be connected to a stable Wi-Fi network. To confirm, you could open Safari and browse to any webpage, or use any other internet-dependent application.
• Cellular Data**: If you're on mobile data, make sure mobile data is turned on and that you have a reliable signal. In case you need to reset the connection, toggle airplane mode on and off.

3. **Ensure Hotmail is Properly Set Up on Your iPhone or iPad**

If you’ve recently added your Hotmail account or changed any settings, there might be an issue with the configuration. Improper setup can prevent emails from loading.

• What to Do:**
• Check Account Settings**:

1. Open **Settings** on your iPhone or iPad.
2. Scroll down and tap **Mail**.
3. Tap **Accounts** and select your **Hotmail** account (or Outlook if using the newer version).
4. Ensure that **Mail** is turned on.
5. Confirm the **incoming mail server** is correct:

• IMAP Server**: outlook.office365.com
• SMTP Server**: smtp.office365.com

6. If everything else appears normal but you are still having problems, you may want to remove and re-add your Hotmail account (described below).

4. Remove and Re-add Hotmail Account

If your Hotmail email is not loading or syncing properly, removing and re-adding the account is often a cure-all. It refreshes the connection of your account with the Mail app on your device.

• What to Do:**

1. Open **Settings** on your iPhone or iPad.
2. Tap **Mail**, then **Accounts**.
3. Select your **Hotmail** (Outlook) account.
4. Tap **Delete Account** at the bottom.
5. After removing the account, tap **Add Account** and select **Outlook.com** or **Exchange**.
6. Enter your **Hotmail** email address and password to re-add the account.

Once the account is re-added your Hotmail emails should once again sync.

5. Update Your iOS and Mail App

Older software is a problem source for a range of issues, including the problem of not loading emails. Making sure that the operating system on your device is updated as well as the Mail app can remove bugs and improve performance.

• How to Do:**
• Update iOS**:

1. Open **Settings** and go to **General**.
2. Tap **Software Update**. If there is an available update, tap **Download and Install**.

• Update Mail App**:

If you’re using the Outlook app for Hotmail, go to the **App Store** and check if there’s an update available for the app. Sometimes, updating the app can resolve sync and loading issues.

6. **Clear Cache or Reinstall the Hotmail App**

If you’re using the **Outlook app** to access Hotmail and it's not loading, clearing the cache or reinstalling the app may help resolve the issue.

• What to Do:**
• Clear Cache (for Outlook app)**:

1. Tap **Settings** in the **Outlook** app.
2. Tap **Reset Account** (this will reset the cache without deleting emails or contacts).

• Reinstall the App**:

1. Delete the **Outlook** app from your iPhone or iPad.

2. Go to the **App Store** and reinstall the app.

3. Log in with your Hotmail account to see if the problem is fixed.

7. **Force Close the Mail or Outlook App**

Sometimes, apps get stuck, and they fail to load emails. Force closing the app may reset it and resolve temporary glitches.

• What to Do:**
• Force Close the Mail App (iOS 11 and newer)**:

1. Swipe up from the bottom of the screen or double-tap the home button on older devices to open up the app switcher.

2. Swipe the Mail or Outlook off the screen and force close.

3. Re-open the app to see if hotmail emails have loaded correctly.

8. **Look for Service Downtime

Sometimes, **Hotmail** may have problems with its servers that causes emails to be affected in delivery or syncing. Before attempting the rest of the fixes, check if there is an outage or problem on the service side by Microsoft.

• What to Do:**

Go to the Microsoft Service Health page at https://portal.office.com/servicestatus and see if there are any known issues with **Hotmail** or **Outlook** services.

• If you experience an outage, all you can do is wait for Microsoft to resolve the problem. Once the service is back up, your Hotmail emails should load normally again.

9. **Disable Low Data Mode**

Low Data Mode is a feature that can save mobile data usage, but it may interfere with syncing email accounts. If you're on a mobile network and have syncing issues, this might be the culprit.

What to Do:

1. Open **Settings** on your iPhone or iPad.
2. Tap **Cellular**.
3. Scroll down and tap **Cellular Data Options**.
4. Toggle off **Low Data Mode**.

Turning off Low Data Mode enables your device to freely sync data, which can potentially resolve the problem of email loading.

10. Contact Microsoft Support

If you have gone through all of the above trobleshooting steps and **Hotmail emails still will not load** on your iPhone or iPad, then it's probably time to contact **Microsoft support**. They can be much more specific about the problem that may be going on with your account.

Conclusion

When **Hotmail email is not loading on iPhone or iPad**, it can be frustrating, but by following the steps in this blog, you should be able to resolve most common issues. Whether it’s syncing issues, incorrect settings, or app-related glitches, these troubleshooting tips will help get your emails back up and running. Remember to check your network connection, verify account settings, and ensure your device’s software is up to date.

By following these steps, you will soon be reading and sending Hotmail emails on your iPhone or iPad.

For quick fixes, check our troubleshooting guides or contact our dedicated email support team for personalized assistance.