- Views: 1
- Report Article
- Articles
- Internet
How to contact windows live hotmail support

Posted: Sep 01, 2025
- Need Help with Hotmail? Here's How to Get Support in 2025
Windows Live Hotmail, now Outlook.com, has been around for a long time. Lots of people still use their Hotmail accounts, but sometimes run into problems like trouble logging in, lost passwords, hacked accounts, or issues getting their Hotmail to work with their devices.
If that happens, getting in touch with Hotmail support is the way to go. Since Hotmail is now Outlook, many people aren't sure how to find the right help. This guide will show you how to contact Hotmail support in 2025, what your options are, and some things you can try yourself first.
- Why Would I Need to Contact Hotmail Support?
Here are some common reasons people need help:
- Lost password
- Account locked or hacked
- Problems with two-step verification
- Can't send or get emails
- Hotmail won't sync on iPhone or Android
- Can't get to old emails
- Problems with Microsoft 365 billing connected to Hotmail
- Spam or suspicious activity
No matter what the problem is, Hotmail support has ways to help you get your account back and keep using it.
- How to Contact Hotmail Support in 2025
Microsoft doesn't have a direct phone number for Hotmail support for everyone. Instead, you can get help through Microsoft's online channels. Here's how:
- 1. Microsoft Support Website
- Go to [support.microsoft.com](https://support.microsoft.com).
- Search for Hotmail or Outlook.com to find guides.
- You might be able to fix login problems, reset your password, and solve other common issues without talking to anyone.
- 2. Virtual Agent (Microsoft Chatbot)
- Microsoft has a chatbot that uses to assist with account recovery.
- Go to the support site and click Get Help.
- The chatbot can walk you through fixing problems with logging in, passwords, or syncing.
- 3. Microsoft Community Forums
- Join the [Microsoft Community](https://answers.microsoft.com).
- Other users and Microsoft people answer questions about Hotmail/Outlook here.
- This is helpful if your issue is not specific to your account.
- 4. Request a Call Back
- Microsoft lets you ask for a support agent to call you back.
- This is usually for people who have a Microsoft 365 subscription linked to their Hotmail/Outlook account.
- To ask for a call, go to Help> Contact Support on the Microsoft site.
- 5. Microsoft Support Phone Number (for Paid Users)
If you have questions about billing, you can call Microsoft:
- US Support Number (toll-free): 1-800-642-7676
- If you're outside the US, find your local Microsoft support number on the Microsoft support website.
Keep in mind: If you use Hotmail for free, you might not be able to get phone support unless you pay for Microsoft 365.
- 6. Support Through the Outlook App
If you use the Outlook app on your phone:
- Open the app and go to Settings> Help & Feedback> Contact Support.
- This will connect you with Microsoft's support team in the app.
- 7. Twitter Support
Microsoft also gives help on Twitter at [@MicrosoftHelps](https://twitter.com/MicrosoftHelps). While it's not the best way to handle private account issues, it's useful for updates and general help.
- Try These Fixes Before Contacting Support
Sometimes, you can solve the problem yourself:
1. **Password Reset**
- Go to the [Microsoft account recovery page](https://account.live.com/password/reset).
- Reset your password using your recovery email or phone number.
2. **Check Microsoft Service Status**
- Go to [status.office.com](https://status.office.com) to see if Hotmail/Outlook is down.
3. **Clear Browser Cache & Cookies**
- If Hotmail isn't loading, try clearing your browser's cache and cookies.
4. **Enable IMAP/SMTP Settings**
- IMAP: `imap-mail.outlook.com` | Port: 993 | SSL enabled
- SMTP: `smtp-mail.outlook.com` | Port: 587 | TLS enabled
5. **Update Your Device/App**
- Make sure your Outlook app or iOS/Android Mail app is up to date.
- Why Contact Hotmail Support?
- Get help with logging in and getting your account back
- Get step-by-step for securing accounts
- Get correct from Microsoft
- Solve billing quickly
- Know your account is safe
- In Conclusion
If you're having trouble with your Hotmail account, don't worry. Microsoft still supports it under the Outlook.com. You can get help on the Microsoft Support website, through the chatbot, in the app, or by phone if you have a subscription.
By trying the steps above or contacting Hotmail support, you can get back into your account and fix any problems in 2025.
- FAQs – How to Contact Hotmail Support in 2025
- Q1. Is there a phone number for Hotmail support?**
Yes, Microsoft has a support number (1-800-642-7676 in the US), but you might need a Microsoft 365 subscription to get direct phone support.
- Q2. How do I get my old Hotmail account back?**
Go to the [Microsoft account recovery page](https://account.live.com/acsr) and follow the steps.
- Q3. Can I still use my Hotmail address in 2025?**
Yes. Even though Hotmail is now Outlook.com, your @hotmail.com email address still works.
- Q4. How can I chat with Hotmail support?**
Go to the Microsoft Support site and use the Virtual Agent or ask to chat with someone.
- Q5. Is Hotmail support free?**
Basic help is free. If you want to chat or talk on the phone, you might need a Microsoft 365 subscription.
- Q6. Can I contact Hotmail support through the Outlook app?**
Yes. Open the app, go to Settings> Help & Feedback> Contact Support to connect with Microsoft.
- Q7. What should I do if someone hacked my Hotmail account?**
Change your password, turn on two-step verification, and contact Microsoft support to get your account back.
- Now you know how to contact Hotmail support and get help in 2025.
About the Author
Expert team will fix your issue and help you to give tips