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How to Fix Email Issues by Contacting Windows Live Hotmail Support
Posted: Sep 01, 2025
- Trouble with Hotmail? Here’s How to Get Help
Even though Microsoft changed Windows Live Hotmail to Outlook.com, tons of people still use their old @hotmail.com accounts. Sometimes things go wrong – like trouble logging in, accounts getting hacked, or problems syncing.
If you're having Hotmail issues, the best thing to do is get in touch with Microsoft support I'll walk you through some common problems, how to fix them, and how to contact Microsoft for more help.
- Common Hotmail Problems
It's a good idea to know what problems people usually have with Hotmail before you contact support:
1. **Login Problems**
- Forgot your password
- Wrong username
- Problems with two-factor authentication
- Account locked for a bit
2. **Hacked Accounts**
- Someone tried to log in without permission
- Spam being sent from your account
- Recovery email or phone number was changed
3. **Trouble Sending & Getting Emails**
- Emails stuck trying to send
- Emails missing or late
- Emails going to the spam folder
4. **Sync Problems**
- Hotmail not working with Outlook, iPhone, or Android
- Wrong IMAP/SMTP settings
- Old emails showing up
5. **Account Recovery Issues**
- Trouble proving who you are
- Not getting the recovery code
- Locked out for trying too many times
If you have these issues, here’s how to fix them and contact Hotmail support if needed.
- Quick Fixes for Hotmail Issues
Before you contact Microsoft, try these simple solutions:
- Reset Your Password
- Go to: [account.live.com/password/reset]
- Type in your Hotmail address.
- Do what the screen says to make a new password.
- Recover Your Account
- If you think your account was hacked, go to: [account.live.com/acsr]
- Give them details to recover your account (other email, phone, security info).
- Check Email Server Settings (For Apps)
To make Hotmail work on phone apps or other programs, here's what to use:
- IMAP Server:** imap-mail.outlook.com | Port: 993 | SSL: Yes
- SMTP Server:** smtp-mail.outlook.com | Port: 587 | TLS: Yes
- Clear Cache & Cookies
If Hotmail isn’t loading in your browser, clear your cache and cookies and try logging in again.
- Check Microsoft Service Status
Go to [status.office.com](https://status.office.com) to see if Hotmail/Outlook is down for everyone.
- How to Contact Windows Live Hotmail Support
If the fixes above don’t work, you need to contact Microsoft’s Hotmail support. Here's how:
- Step 1: Use the Microsoft Support Website
- Go to: [support.microsoft.com]
- Pick **Outlook.com (Hotmail)**.
- Look through the troubleshooting guides.
- If that doesn’t help, choose to connect with support.
- Step 2: Chat with Microsoft Virtual Agent
- Go to: [support.microsoft.com/contactus](https://support.microsoft.com/contactus).
- Start a chat with the Virtual Agent.
- If the bot can’t fix it, ask to talk to a real person.
- Step 3: Call Microsoft Support
If you need help right away, call Microsoft:
- U.S. Support Number:**
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