Why AI Agents Are Important in Fintech?

Institutions must simultaneously provide flawless scalability, unwavering compliance, and an exceptional customer experience as fintech develops in vibrant places like New York City. By addressing these issues head-on, Naskay's blog demonstrates how AI agents are changing this environment.

1. Increasing Access with More Intelligent Credit Scoring. Lenders can now go beyond standard credit scoring methods that frequently turn away applicants with little credit history, such gig workers or immigrants, thanks to AI agents. AI systems provide more accurate and equitable credit evaluations by utilizing alternative data, such as digital footprints, transaction behaviors, and rent and utility payments. Naskay cites examples of how explainable AI models have led to a 27% rise in loan approvals, a 45% decrease in interest rates, and automated approvals in a matter of minutes.
2. Increasing Compliance Quickly and Accurately

Usually, tedious, sluggish, and error-prone procedures are required to comply with regulatory standards like KYC (Know Your Customer) and AML (Anti-Money Laundering). Revolut's integration with ComplyAdvantage, an AI-powered solution that automates document verification, anomaly identification, and sanctions screening, is described by Naskay. As a result of the 24/7 automated compliance monitoring, there were 85% fewer false positives, 70% faster onboarding, and significant cost savings.

3. Improving the Client Experience on a Large Scale

Consumers of today need tailored, easy-to-use experiences. CX in fintech has been redefined by AI agents, such as Lemonade's "Maya" (onboarding) and "Jim" (claims). Quickly and emotionally intelligently, these adaptive virtual assistants manage payouts, claim validation, and underwriting. With the use of lean, AI-enabled backend systems, Naskay touts results like 20% reduced churn rates, 30% higher customer happiness, and claim processing in under a minute in many circumstances.

The Significance of It

AI agents are transformative agents, not merely tools. They provide fast and compassionate customer service, assist financial institutions in scaling safely, and open up credit to the underprivileged. The usefulness of AI agents in managing high-volume, high-stakes workflows is evident in New York City, one of the densest and most regulated fintech hubs.

For a deeper exploration of use cases, outcomes, and strategic frameworks, explore Naskay’s full blog: "AI Agents in Fintech: Tackling Credit, Compliance & Customer Experience Challenges in NYC." It underscores how these intelligent systems are being deployed to overcome critical challenges boosting credit access, ensuring compliance, and elevating customer experience. Against the backdrop of NYC’s complex regulatory and demographic landscape, Naskay shows that AI isn’t just a tool, it’s transforming how fintech firms operate, scale, and serve.

>https://naskay.in/

>https://naskay.in/blog/ai-agents-in-fintech-customer-experience-2025/

Tech storyteller at Naskay, exploring how AI, fintech, and digital innovation transform businesses. Passionate about making complex tech simple and impactful.