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4 Easy Ways to Fix a Problem With AOL Email

Author: Customer Service
by Customer Service
Posted: Sep 09, 2025
email app

Alright, so you're having trouble with your AOL email?

Don't sweat it! Even though AOL's been around forever, sometimes getting it to work with stuff like Windows 10 can be a pain. You might see errors like emails not sending, new mail not showing up, or constant password requests. The good news is, most of the time it's an easy fix. Here are four simple ways to get your AOL mail working again on your computer, phone, or whatever else you use.

  • Why is AOL Email Giving Me a Headache?**
  • Two-Step Verification (2FA):** This security thing can block some email apps (like Windows Mail) because they can't do the 2FA thing.* **Old Server Info:** AOL's info that tells your email how to get mail may be out of date* **Wrong Password:** Seems obvious, but if you changed your AOL password, you need to update it in your email app too.* **App Mess-ups:** Sometimes the email app itself (like Windows Mail or Outlook) has a bug or its temporary memory is messed up.
  • 4 Easy Fixes for AOL Email Problems**

Try these in order, starting with the easiest.

  • 1. Check Your AOL Server Info (This Usually Works!)**

This is the first thing to check. Make sure your email app (Windows Mail, Outlook, iPhone, Android, whatever) is using these exact settings:

  • Incoming Mail (IMAP):** * Server: imap.aol.com * Port: 993 * Security: SSL/TLS* **Outgoing Mail (SMTP):** * Server: smtp.aol.com * Port: 465 or 587 * Security: SSL/TLS* **Username:** Your full AOL email address (like yourname@aol.com)* **Password:** Your AOL password *or* an app password (see Fix 3).

If those aren't right, your email won't work.

  • How to check:*** Look in your email account settings in your app and double-check everything.
  • 2. Re-Add Your AOL Email Account**

If the info is right but it's still not working, your app might have some corrupted files. The easiest thing is to delete the account and add it back:

1. Go to your email app's settings (Manage Accounts or something like that).2. Find your AOL account and hit Delete account or Remove account.3. Add your AOL account again, carefully entering the correct server settings from Fix 1.4. Close and restart the email app.

This gets rid of any old, messed-up files and starts fresh.

  • 3. Use an App Password**

If you have two-step verification turned on for your AOL account (which you should!), your regular password won't work with most email apps. You need to make a special app password:

1. Go to your AOL Account Security page in a web browser.2. Find Two-Step Verification or App passwords.3. Click Generate app password. It might ask you to verify who you are.4. A new 16-character password will show up. Copy it down *right away*.5. Go to your email app's account settings and paste this app password into the password box. *Don't* use your regular AOL password here.

This fixes almost all problems caused by 2FA.

  • 4. Check AOL's Server Status and Your Internet**

Sometimes, it's not your fault!

  • AOL is Down:** Search for AOL server status on Twitter or a site like Downdetector.com to see if other people are having issues.* **Internet Problems:** Make sure your internet is working. Try going to another website.
  • Frequently Asked Questions**
  • Q: Why does it say Invalid password even when my password is correct?** * A: You probably have two-step verification turned on. You need an app password (see Fix 3).* **Q: Should I use IMAP or POP for AOL?** * A: Always use IMAP. It keeps your emails synced across all your devices.* **Q: My AOL mail works in my phone's browser but not in the email app. Why?** * A: The problem is with the email app's settings. Double-check Fixes 1 and 3.* **Q: What if nothing works?** * A: Try a different email app (like Thunderbird). If it works there, the issue is with your original app.* **Q: If I've tried all steps, what the next steps should I take?** * A: Contact AOL Support. They can check your account and see if there are any problems on their end. If all else fails, try a different email app.
  • Final Thoughts**

AOL email problems can almost always be fixed by looking at three things: your server settings, your password type (regular vs. app password), and your account configuration. Start with the server settings – that's usually the problem.

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Author: Customer Service
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Customer Service

Member since: Sep 08, 2025
Published articles: 81

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