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How Do I Stop My Canon Printer from Going Offline Again?

Posted: Sep 10, 2025
Few things are more frustrating than seeing your Canon printer marked as "Offline" +1-801-878-6858 when you need to print something urgently. Whether you’re on Windows or Mac, this issue is common—and usually very easy to fix canon printer offline +1-801-878-6858 once you understand what’s causing it.
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In this guide, we’ll walk you through simple, proven solutions to get your Canon printer back online on both Windows and macOS systems. No tech expertise required!
Why Your Canon Printer Goes Offline
Before diving into the fixes canon printer offline +1-801-878-6858, it helps to understand the common causes of the offline error:
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Your printer lost its Wi-Fi or USB connection
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A print job is stuck in the queue
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The wrong printer is set as default
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The printer is in offline mode
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Outdated or corrupted drivers
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Your Mac or Windows system has a software conflict
Let’s go step-by-step to solve this based on your operating system.
Canon Printer Offline on Windows — Fix It FastStep 1: Check Printer Power & Connection
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Make sure your printer is powered on and not in sleep mode
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For USB connections, check if the cable is securely plugged in
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For Wi-Fi printers, confirm that the printer is connected to the same network as your PC
Tip: Print a network configuration page from the printer settings to confirm its connection status.
Step 2: Set Canon as Your Default Printer-
Go to Settings> Devices> Printers & scanners
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Click on your Canon printer
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Select Manage> Set as default
Sometimes Windows chooses a virtual printer like "Microsoft Print to PDF." Setting your Canon device as the default ensures your print jobs are sent to the right place.
Step 3: Turn Off "Use Printer Offline" Mode-
Go to Control Panel> Devices and Printers
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Right-click your Canon printer and choose See what’s printing
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In the new window, click Printer on the top menu
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If "Use Printer Offline" is checked, click it to uncheck
This is one of the most common reasons for offline status.
Step 4: Clear the Print QueueSometimes a stuck print job causes the printer to freeze.
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Follow the same steps above to access See what’s printing
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Click Printer> Cancel All Documents
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Restart the printer and computer
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Press Windows + R, type services.msc, and press Enter
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Find Print Spooler, right-click it, and select Restart
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Try printing again
This service handles all print jobs, and restarting it often solves persistent issues.
Step 6: Update or Reinstall Your Printer Driver-
Search for your printer model
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Download and install the latest Windows driver
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Restart your computer
Outdated drivers are a frequent cause of printer offline issues, especially after a Windows update.
Canon Printer Offline on Mac — Step-by-Step FixStep 1: Check Wi-Fi or USB Connection
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Make sure the printer is turned on and connected to the same network as your Mac
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If using USB, try a different cable or port
You can also open System Settings> Printers & Scanners to verify connection status.
Step 2: Set Canon as Default Printer-
Go to System Settings> Printers & Scanners
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Right-click (or Control-click) your Canon printer
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Select Set as Default Printer
This helps ensure all print jobs are directed to the right device.
Step 3: Remove and Re-add the PrinterSometimes the easiest fix is to remove the printer and reinstall it.
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In Printers & Scanners, select your Canon printer
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Click the minus (-) button to remove it
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Click the plus (+) button to add it back
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Your Mac will automatically find the correct driver
If re-adding the printer didn’t help:
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Go to Printers & Scanners
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Right-click in the printer list and select Reset printing system
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Confirm and re-add your Canon printer
This clears all printer-related settings and drivers, giving you a clean slate.
Step 5: Update Your Canon Driver on macOS-
Search for your printer model and download the latest macOS driver
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Install and restart your Mac
macOS updates can sometimes cause driver incompatibility, so keeping your driver current is key.
Canon Still Offline? Try These Final Tips-
Restart your router: Especially if your printer and computer are both wireless
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Disable firewall temporarily: Sometimes security software blocks printer communication
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Check printer firmware: Update via Canon’s website or printer display menu
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Use Canon’s Utility Tools:
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Canon IJ Network Tool (for network configuration)
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Canon Printer Assistant Tool (for diagnostics)
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If you’ve tried all of the above and your printer still appears offline:
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Your printer may need a firmware update or reset
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There could be a hardware issue (e.g., faulty Wi-Fi module or mainboard)
Your Canon printer being offline +1-801-878-6858 can seem like a big problem, but in most cases, it comes down to:
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A simple connection issue
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The printer being set to offline mode
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A driver that needs updating
Whether you’re on Windows or Mac, these steps should help you get your Canon printer back online quickly and painlessly.
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