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Fix BellSouth Email Not Receiving on Windows Mail App

Author: Bellsouth Live Call+1-850-923-0380
by Bellsouth Live Call+1-850-923-0380
Posted: Nov 20, 2025

Proven Ways to Fix BellSouth Email Not Receiving on Windows Mail App Quickly

Meta Description

Having issues with BellSouth Email Not Receiving on Windows Mail App? Then follow these expert steps in troubleshooting to restore email syncing and fix BellSouth issues as soon as possible.

Fix BellSouth Email Not Receiving on Windows Mail App

When you try to open your inbox and realize that your BellSouth email is not receiving on the Windows Mail App, it can be frustrating, especially if you use your email for work or personal communication. Though BellSouth, powered by AT&T, is well utilized, syncing issues on Windows Mail are a common concern due to incorrect settings, outdated security requirements, or glitches within the app.

This will be a complete guide to fix BellSouth email not receiving on the Windows Mail App and ensure that your inbox gets updated correctly once more.

Understanding Why BellSouth Email Stops Working in Windows Mail

BellSouth's email is dependent on secure servers and right IMAP settings. The moment something breaks—whether it's a password update, server change, or Windows Mail glitch—you may stop receiving incoming mail.

Common Sync Issues in Windows Mail

The Windows Mail App is light, simple, and easy to use, but sometimes it's just not very reliable. Among frequently occurring problems are:

  • Broken account authentication

  • Outdated SSL requirements

    The following could be the reasons: * App data corruption

    Incorrect selection of the e-mail protocol

  • Firewall or antivirus blocking ports

How BellSouth (AT&T) Server Settings Affect Email Delivery

Your Windows Mail App must use the correct BellSouth/AT&T mail servers. Missing even one small detail can block incoming messages.

Correct settings:

Type Server Port Security IMAP imap.mail.att.net 993 SSL

| SMTP | smtp.mail.att.net | 465 or 587 | SSL/TLS |

POP vs IMAP – Which Works Best for Windows Mail?

Use IMAP.

POP will result in missing messages because it downloads the emails to only one device.

It provides an add method that appends a new element without slicing the underlying array.

Step-by-Step Solutions to Fix BellSouth Email Not Receiving on Windows Mail App

Verify and Update BellSouth Server Settings

  1. Open the Windows Mail App

  2. Go to Settings → Manage Accounts

  3. Select your BellSouth account

  4. Confirm IMAP settings:

  1. Save changes

    Remove and Re-Add BellSouth Account in Windows Mail

    Sometimes all you need is a fresh sync.

  2. Click on Manage Accounts

  3. Click on BellSouth → Delete Account

  4. Restart your PC

  5. Add the account again

  6. Insert your Secure Mail Key (explained later)

    Repair Windows Mail App Using Windows Settings

Windows Mail often glitches; repairing helps.

  1. Open Settings

  2. Go to Apps → Installed Apps

  3. Look for Mail & Calendar

  4. Click Advanced Options

  5. Select **Repair

    If problems persist → click Reset (you’ll need to re-add your email).

    Reset Windows Mail Cache Files

    This refreshes how the app syncs.

  6. Quit Mail App

  7. Press Windows + R

  8. Type:

4. Remove the folder: `microsoft.windowscommunicationsapps` Don't worry-the app re-creates it automatically. - Network, Firewall, and Security Fixes Check Firewall and Antivirus Blocking Email Ports BellSouth uses secure ports. Some antivirus tools block them. * Allow ports **993, 465, 587 * Add Mail App as a safe program * Disable antivirus to test syncing temporarily **Daylight Savings Adjust Windows System Time if Necessary Incorrect time breaks SSL validation. 1. Go to **Settings → Time & Language** 2. Turn on **Set time automatically 3. Restart Mail App --- ## **BellSouth Account-Level Fixes (AT&T Portal) An issue with a BellSouth account may block emails even if Windows Mail is fine. **Create a Secure Mail Key (Required by AT&T) AT&T no longer supports direct passwords for third-party apps. You *must* create a **Secure Mail Key. Steps: 1. Log in at **AT&T account portal 2. Go to **Profile → Sign-in Security** 3. Select **Secure Mail Key 4. Create a key 5. Use this key instead of your password in Windows Mail Reset Password and Refresh Account Access Syncing might be temporarily stopped if AT&T detects suspicious login attempts. Resetting your password refreshes all connection tokens. --- Advanced Troubleshooting for Persistent Issues **Check email filters and spam rules BellSouth filters may relay messages to: * Spam * Archive * Custom folders Check the AT&T webmail portal to confirm. **Test BellSouth Email on Another Device or Browser This determines whether the problem is: * Windows Mail - app problem * BellSouth account - server issue If mail arrives on other devices → Windows Mail is the culprit INDEX - The actual number or quantity of a physical parameter that is present in a given place at a given time. FAQs About "Fix BellSouth Email Not Receiving on Windows Mail App" - 1. Why is my BellSouth email not receiving on Windows Mail? Usually caused by wrong IMAP settings, missing Secure Mail Key, or glitches in Windows Mail. 2. Do I need a Secure Mail Key for BellSouth email? Yes, AT&T requires this for all third-party apps such as Windows Mail, Outlook, and Thunderbird. 3. Why did my BellSouth email suddenly stop syncing? AT&T frequently changes security policies, which tends to break stored credentials. 4. Can Windows Firewall block BellSouth email? Yes. You won’t receive email if ports 993, 465 or 587 are blocked. 5. What if I reset the Windows Mail App? You will have to re-add your BellSouth account; however, no emails are lost. 6. Does BellSouth still work with Windows Mail? Yes, but it requires updated AT&T server settings and a Secure Mail Key. **Conclusion** If you’ve been trying to **Fix BellSouth Email Not Receiving on Windows Mail App**

About the Author

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Author: Bellsouth Live Call+1-850-923-0380
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Bellsouth Live Call+1-850-923-0380

Member since: Jul 02, 2025
Published articles: 69

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