How To Fix the Hotmail Does Not Work on iPhone Issue

Hotmail Not Working on iPhone? Fix Hotmail Access, Sync, and Sending Issues (2025)

If your **Hotmail is not working on iPhone**, you’re in good company. Even though Hotmail was rebranded to Outlook.com, millions still use Hotmail addresses daily—and iOS users often face login loops, missing emails, or mail that won’t send. These Hotmail access issues on iPhone usually come from incorrect settings, iOS/outlook app conflicts, Microsoft security blocks, or storage limits.

This guide covers the most common **Hotmail issues on iPhone** and the fastest ways to fix them.

• Why Hotmail Does Not Work on iPhone (Top Causes)

Before fixing anything, it helps to know *why* your iPhone is struggling with Hotmail.

1. **iOS update conflicts** – a recent iOS upgrade can temporarily break compatibility with mail services.2. **Incorrect login credentials** – even one wrong character in your password or email causes authentication failure. 3. **Outdated software** – old Outlook/Hotmail app versions may not sync properly after Microsoft server changes. 4. **Email configuration errors** – choosing the wrong account type or server settings can stop mail completely.5. **Full Microsoft cloud storage / Hotmail mailbox** – when storage is maxed out, new mail won’t arrive.6. **Microsoft server outages** – if Outlook servers are down, your iPhone can’t connect. 7. **Account temporarily blocked** – Microsoft may lock sign-ins for security reasons.

Once you identify which bucket you’re in, the fix becomes simple.

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• Issue 1: Unable to Log Into Hotmail on iPhone
• Fix A — Update your Hotmail/Outlook password

If Hotmail keeps rejecting your password on iPhone, refresh it directly through Microsoft.

• Steps**

1. Open a browser and sign into Microsoft account security.2. Choose **Security → Change password**.3. Save a new password and try signing in again on iPhone.

• Pro tip:** If you use two-factor authentication, Microsoft may require an **App Password** for iPhone Mail.
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• Fix B — Remove and re-add the Hotmail account

This is the most reliable fix for **Hotmail login problems on iPhone**

• Steps**

1. **Settings → Mail → Accounts**2. Tap your Hotmail account → **Delete Account**3. Restart iPhone4. Go to **Add Account → Outlook.com**5. Sign in again

Using the Outlook.com option forces correct Microsoft Exchange settings.

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• Fix C — Unblock your Hotmail account

If Microsoft flagged your login, it may block access until you verify identity.

• Steps**

1. Go to the Microsoft recovery/unblock page.2. Request a security code via phone or backup email.3. Enter the code and reset password.4. Sign in again on iPhone.

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• Issue 2: Hotmail Not Loading or Crashing on iPhone

When Hotmail stops loading or the Outlook app freezes, it’s often cache corruption or iOS system glitches.

• Fix A — Clear Safari cache + reinstall Outlook app
• Steps**

1. **Settings → Safari → Clear History & Website Data**2. Delete the Outlook app.3. Reinstall it from the App Store.4. Sign in again. (

This resets stored tokens and app files that can break loading.

• Fix B — Repair iOS system issues (advanced)

If apps crash across the board or your iPhone recently bugged out, a system repair tool can help. The Dr.Fone guide suggests this for persistent Hotmail loading failures. (Use only if your phone has broad iOS instability.)

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• Issue 3: Hotmail Not Receiving Emails on iPhone

If Hotmail works elsewhere but not on iPhone, your setup may be POP3 rather than IMAP, or emails may be filtered.

• Fix A — Switch POP3 to IMAP

POP3 downloads mail to one device and can prevent proper syncing across devices. IMAP keeps everything mirrored.)

• Best fix:** Remove account and re-add as **Outlook.com** (which uses IMAP/Exchange automatically).
• Fix B — Check the "Other" tab / Focused Inbox

Outlook sometimes sends new messages to **Other** instead of Focused.

• Steps**
• Open Outlook app → switch between **Focused** and **Other*** Move missing emails back to Focused if needed
• Fix C — Free up Microsoft storage

Low cloud storage can stop new mail entirely.

• Steps**
• Delete large emails/attachments* Empty Deleted Items* Clean Junk folder
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• Issue 4: Hotmail Not Sending Emails on iPhone

If Hotmail receives mail but won’t send, these are the top causes:

• Fix A — Check attachment size

Outlook/Hotmail caps attachments at about **25 MB**. Bigger files fail silently.

• Fix**
• Compress the file* Or share via OneDrive/iCloud link instead
• Fix B — Verify SMTP settings

Incorrect outgoing server settings break sending.

• Correct SMTP**
• Server: `smtp-mail-outlook.com`* Port: **587*** Encryption: **STARTTLS/TLS*** Authentication: On ([Dr.Fone][1])
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• Issue 5: Hotmail Not Updating / Not Syncing on iPhone

This problem looks like: emails arrive late, inbox doesn’t refresh, or old emails vanish.

• Fix A — Set "Mail Days to Sync" to No Limit
• Steps**

1. **Settings → Mail → Accounts → Hotmail**2. Tap **Mail Days to Sync**3. Choose **No Limit**

• Fix B — Remove iPhone from Outlook connected devices

Microsoft sometimes stores a corrupted device profile.

• Steps**

1. Login to Outlook on the web2. **Settings → General → Mobile Devices**3. Remove your iPhone4. Restart phone and re-sync

• Fix C — Update iOS and Outlook app

Outdated iOS or app builds are frequent sources of Hotmail sync bugs.

• Settings → General → Software Update*** App Store → update Outlook
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• FAQ: Hotmail Access Issues on iPhone
• Q1. Why does Hotmail keep saying "Cannot Get Mail" on iPhone?**Usually a server connection or sync setting issue. Check Push/Fetch, then delete and re-add the account as Outlook.com.
• Q2. Hotmail works on web but not in Apple Mail. Why?**Your iPhone Mail configuration is wrong or outdated. Removing and re-adding the account fixes this in most cases.
• Q3. Why am I not receiving Hotmail emails on iPhone?**Common reasons: POP3 setup, emails in Other tab, or full mailbox/storage. Switch to IMAP/Exchange and free storage.
• Q4. What SMTP settings should I use for Hotmail on iPhone?**Use `smtp-mail-outlook.com`, port 587, STARTTLS, and authentication ON.
• Q5. How do I fix Hotmail not syncing folders?**Set **Mail Days to Sync → No Limit**, enable Background App Refresh, and re-add the account if folders are still missing.
• Q6. What if nothing works?**Do a clean reset:

1. update iOS2. delete Hotmail account3. restart iPhone4. re-add via Outlook.com If login is still blocked, verify/unblock your Microsoft account in Safari.

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