How to solve Hotmail not working on an iPhone issue

• How to Solve Hotmail Not Working on an iPhone Issue

Why Hotmail stops working on the iPhone

Even though your Hotmail was working fine yesterday, it may fail today due to some common reasons:

hotmail is actually outlook.com now. Your address is Hotmail, but the servers/auth are Outlook, so older setups break more easily.

• Expired password or security token.** Microsoft can invalidate the sign-ins after a suspicious activity, password change, or security upgrade and result in infinite password prompts.Account added the wrong way (POP or "Other") instead of Outlook.com/Microsoft Exchange. This causes sync gaps and login errors after server changes. * **Fetch/Push settings disabled**, so email only updates when you open the app. * **iOS or Outlook app is outdated** and causes compatibility issues. * **Full mailbox or cloud storage** can block the arrival of new mail.

Because many causes appear the same on screen, the best plan is to follow the fixes in order.

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How to Fix Hotmail Not Working on iPhone - Step-by-Step Fixes

1. Check your connection first

A flaky connection makes iPhone Mail look "broken" even when Hotmail is fine.

• Do this quickly:
• Open Safari and load any site.* Turn Wi-Fi off, check mail on cellular.
• Cellular works, but Wi-Fi doesn't. Reboot your router or reset your network settings later.
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2. Type your Hotmail password again

If your iPhone keeps rejecting a password you know is right, the stored credential might be outdated.

• Steps:**1. **Settings → Mail → Accounts**

1. Tap your **Hotmail/Outlook** account.
2. If asked, tap **Re-enter Password**.

If the password prompt keeps looping, move on—this is a known iOS-Outlook token issue.

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3. Remove and re-add Hotmail the *right* way (most reliable fix)

This is the single best fix for both **Hotmail login problems on iPhone** and **Hotmail not syncing**. It rebuilds your account profile using Microsoft's newest authentication.**Steps:1. **Settings → Mail → Accounts**2. Tap Hotmail → **Delete Account

1. Restart your iPhone.
2. Go back to **Add Account → Outlook.com** (or Microsoft Exchange).
3. Sign in again.

• Important:** Do not add Hotmail under **"Other."** Outlook.com/Exchange will autoload the correct server profile.
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4. If you use 2-step verification, generate an App PasswordSometimes Apple Mail cannot complete the modern Microsoft sign-in process unless you provide an app-specific password.

• What to do:
• Open a browser and log in to your Microsoft account.

Go to Security settings and create an **App Password.

• Use that password when adding your Hotmail on the iPhone.
• 5. Turn Mail sync off/on for your accountThis refreshes the sync handshake without removing everything.
• Steps:**

1. **Settings → Mail → Accounts → Hotmail**

2. Click **Mail OFF**

3. Wait 10 seconds.

4. Toggle **Mail ON**. ---

6. Hotmail not receiving emails Fix (Push/Fetch)

If the messages are arriving only when you open the Mail app, Fetch is off.

• Steps:**

1. Settings → Mail → Accounts → Fetch New Data**
2. Click **Push ON**3. Set Fetch to **Automatic** or every 15 minutes.

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7. Increase "Mail Days to Sync"

If older Hotmail emails disappeared from the iPhone, then your sync window might be too short.

• Steps:**

1. **Settings → Mail → Accounts → Hotmail**2. Tap **Mail Days to Sync**3. Select **No Limit**. -8) Verify the IMAP/SMTP settings are correct, if the manual setup is neededMost won't need this if they added via Outlook.com, but if iPhone forced manual settings, use the official server values from Microsoft.**IMAP incoming:

• Server: `imap-mail.outlook.com`
• Port: **993
• SSL: On
• SMTP outgoing:
• Server: `smtp-mail.outlook.com`
• Port: **587
• TLS/STARTTLS: On
• Authentication: On POP is more fragile and often causes missing or duplicated mail on the iPhone.

Duval initially said through a statement that he would not be performing at the concert.9) Update iOS and the Outlook app

Microsoft and Apple patch mail compatibility quietly. Staying current will help avoid repeat issues.

• Settings → General → Software Update**
• App Store → update **Outlook** (if you use it).
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10. Reset network settings if nothing else works

If Hotmail only fails on your iPhone-not in web or other devices-your network stack may be stuck.

• Steps:**

1. Settings → General → Transfer or Reset iPhone**
2. Reset → Reset Network Settings**3. Reconnect Wi-Fi and test mail again.

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Bonus: Use the Outlook app as a fallback

Apple Mail is convenient, but the **Microsoft Outlook app** is often more stable with regards to Hotmail since it uses Microsoft-native sign-in and sync logic.

However -

• FAQ: Hotmail Not Working on iPhone
• Q1. Why did my Hotmail suddenly stop working on iPhone?

Most often it's a Microsoft security/token refresh or an iOS update that invalidated your old Apple Mail login. Simply re-adding the account fixes it.

• Q2. Hotmail works in Safari but not in the Mail app. Why? Your account is fine, but the profile used by iPhone Mail is broken or outdated. Delete and re-add via **Outlook.com/Microsoft Exchange**.
• Q3. Why does iPhone keep asking for my Hotmail password? This is a common authentication loop following a change in security rules by Microsoft. The best fix is to remove/re-add the account.
• Q4. What are the correct Hotmail IMAP/SMTP settings for iPhone? IMAP: `imap-mail.outlook.com` port 993 SSL. SMTP: `smtp-mail.outlook.com` port 587 TLS.
• Q5. Why am I not receiving new Hotmail emails on iPhone? Push/Fetch might be off, or your sync window is limited. Enable Push and set Mail Days to Sync to No Limit.
• Q6. Hotmail won’t send emails from iPhone—what’s wrong? Usually attachment size limits or SMTP settings. Re-add the account via Outlook.com or use Outlook app.
• Q7. Do I need an App Password? Yes, if you are using two-step verification and Apple Mail is rejecting your usual password, create and use an App Password.
• Q8. What if nothing works at all? Do a clean reset: update iOS → delete Hotmail account → restart iPhone → re-add via Outlook.com. If login is blocked, first verify your account in a browser. (
• Editorial takeaway: For nearly every case of **Hotmail not working on iPhone** in 2025, the winning combination is: Delete Hotmail from iPhone, restart, re-add as Outlook.com/Microsoft Exchange, and then enable Push. Thank you.

Dedicated support specialist with years of experience helping users troubleshoot email, account, and technical is