ITIL Foundation 2014, EX0-001

EX0-001 is the newly designed certification test that is based on validating professionals on having skills in information technology for using latest tools and terms. There are 45 multiple choice type questions on the exam and candidates can get proper skills and knowledge that thoroughly learn the objectives. For this test, the passing percentage is 65% and applicants are required to get 26 out of 40 marks. To finish the test, the time allotted is 60 minutes and no external assistance is provided on the test.

By passing EX0-001 exam, candidates can be validated and learn the topics of ITIL lifestyle, management, generic definitions and concepts, essential models and key principles, selected functions, selected processes, technology and architecture, selected roles and training and competence.

About EX0-001, ITIL Foundation 2014 – Topics Covered

The topics of EX0-001, ITIL Foundation 2014 exam are related to the management which covers the objectives where candidates can explain basic concepts and learn them. Some of them are reasons behind success of ITIL, public domain practices, concept of external and internal customers, IT management, characteristics and model of processes, stakeholders in management functions and processes.

The next topic is ITIL lifestyle that is based on ITIL structure, the objectives, scope and purpose of strategy, explaining best strategy for the business, the transition, scope and purpose of design, design given to business, the transition, objective and purpose of business, main purpose of operation, scope and objectives of repeated improvement and continual improvement value for the business.

Generic definitions and concepts are the next important topic of EX0-001, ITIL Foundation 2014 exam where candidates are required to explain and define the terms like assets capabilities and resources, Utility and warranty, catalogue, portfolio, business care, governance, level agreement, risk management, underpinning contract, operational level agreement, design package, definitive media library, knowledge of item management, standard change types, alert, event, incident, urgency, impact, request, workaround, problem, database, known error, role of communication, release policy, S types, CSI, change proposal and more.

Essential models and principles are another major topic to consider which include creation of value with S design and five important parts of solutions and design and importance management for tools and new information systems. It covers technology architectures, measurement metrics and methods, continual improvement, relationship among key performance indicators and critical success factors, process metrics and more. It also includes type of metrics and baselines, technology metrics and other metrics. Hence, it is considered to be very crucial test for IT professionals.

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