Nelson Gibs

Not all software solutions developed are the same. Some are excellent, some hardly do their job, and some straightforward fail even in a demo and covered up by the sales rep. Similarly, all call...

Call centers are harried for time because of the continuous requirement of enhancing the productivity of agents. Thus, the call centers must control several manners and campaigns varying from customer...

A call center is a big industry and it invests in multiple tools and skilled agents to empower operations. Often call centers to look for tools that can help in reducing expenses and enrich its...

All businesses are distinct from each other. However, there is a trait universal in each and every business, called, transition. Each company undergoes various transitions during the different...

Customer experience has become a defining factor in sustaining a business. In this highly competitive world, customers have many options. Therefore, one bad experience and they switch to another...

Call centers are outfits where trained telephone agents handle incoming calls or make outgoing telephone calls. The call centers majorly deal with the customers and prospects. There are various types...

Client service is not an alternative for companies anymore as all enterprises, despite company size, require owning an exclusive team of professionals who can manage client inquiries and concerns. A...

Modern call center solutions are empowered with advanced features and functionalities. Smart call center software is the most advanced solution loaded with amazing features. There is hardly any...

Amidst the rise in online shopping, the client assistance given by businesses and brands to the customers is growing more significant. Every business favor being at the assistance of the customer and...

Class 5 softswitch is one of the most powerful VoIP solutions. The VoIP service providers can use it to provide communication services to businesses and SOHOs. Learn about the class 5 Softswitch...

Similar to several other things in the industry, Customer Relationship Management (CRM) needs a requirement to stay updated with the current communications technology. You either lose the market...

The distinction of call centers has generated a tremendous need for call center software. Call center software is developed to maintain customer engagement, prompt call routing to the most skilled...

There’s a growing market for call center software because of the rising expectations of customers. A call center solution is not only practical for enhancing performance, but is also affordable. It...

A call center solution will be needed, which holds all essential features to assist you efficiently and sleekly operate the call center for any industry such as retail, telecommunication, insurance...

Picking a call center solution, even if, can be a thought-provoking process. Prime, you require choosing what kind of software most suitably meets your particular company model. Choosing a call center...