Ethan Jones

Call center solutions have been benefiting businesses for many years now. Thus, the industry leaders have invented a way of gaining a competitive edge for their customers by identifying opportunities...

In a call center or a department handling operation of customer care and sales in a company, communication is the key to convert goals. Simple communication means do not help in receiving the required...

Today’s kids are smarter than ever before as they are growing up in the lap of technology. There are so many gadgets that are specifically designed to benefit children. Of course, with some...

The latest trend in the call center industry is intelligent call center software. It is one of the most advanced tools these days. There are many companies and call centers that have already started...

Call centers are growing day by day; whether we talk about full fledged BPO or an on-premises call center department, numbers are increasing exponentially. Companies use heavily on systems such as...

The benefits of a call center solution in a call center and BPO industry are known to everyone. Everyone knows how these industry verticals are using this system to encourage growth in their system...

Call center solutions are used by different businesses now. Earlier only call centers used to have a call center software solution, but now, even a startup acquires an intelligent call center software...

Customer retention is important to assure a steady income flow from existing customers. This is the reason, companies invest in setting up a call center department to take care of customer support or...

Outbound campaigns are common in all call centers. Whether to generate sales or to delight customer outbound campaigns are executed in call centers. According to a study, just 15 out of 100 calls are...

Call centers use various software and tools to speed up operations and leverage multiple other advantages. One of the most commonly used solutions in any call center is a call center solution. With...

Call center solution has appeared as one of the top class solutions these days. Also, it has proved its worth in all different businesses. This is the reason almost all industry verticals and...

The call center industry has been in existence for many decades now. From a simple phone to phone calling to intelligent call center software; this industry has gone through many shifts. Today’s...

Almost all businesses offer post-sales support these days to assure the best customer services. In some industry verticals, it is necessary to provide ongoing customer support. The easiest way of...

In any call center, one of the focus areas is improving the productivity of agents. And, why not? Increased agent productivity brings many more benefits to the call centers. This is the reason a...

Remote communication has become part of routine life for professionals. The current situation of the pandemic has increased the use of remote communication tools. One of the tools used by businesses...