Maulik Shah

A customer support software is a multichannel tool that helps communicate with the customers in a well-organized manner. It helps keep a track of the tickets and solve their queries in less time and...

A helpdesk has many benefits and to make the best out of it it is important to study the data well and understand what is working and what is not. Studying data can be boring and complex. But what if...

For any organization using a helpdesk system, it is necessary to analyze various service desk reports. So, if you are ignoring the reports, you are missing out on some essential data and figures that...

A ticketing system is a customer service tool that manages incoming customer requests. Ticketing systems categorize tickets based on their priority. A support ticket management system is useful for...

Help desk software helps all types of companies to resolve tech issues faster and allows IT departments to work more efficiently. A help desk:Organizes informationStreamlines workflowsEliminates many...

As a business owner, it is not new to strive for delivering the best user experience. While the helpdesk is not a new concept, the ability to provide efficient, fast, and personalized customer support...

As a business owner, you will be using various tools to simplify your tasks. Have you ever thought of using helpdesk software to simplify and enhance your customer services? If yes, keep reading. If...

We all know that being customer-centric and process-centric is crucial to stand in today's market. And your small business may not magically make itself either of them with only dedication and...

A help desk software helps with prioritization, categorization, and automated routing. A small business help desk software is a one-stop solution to all your customer problems. You need to evolve with...

If you want to improve the patient’s experience, you need to offer the best quality of care to your patients. The first step towards providing the best services to your patients is to stop treating...

Customer support is given the maximum attention in other industries and healthcare is no exception. Enhancing the patient experience is set as an aim for healthcare centers too. If you belong to the...

Flexible and accommodative customer service is the need for many customers today. Your customers would prefer to interact with your brand from their choice of platform and through gadgets of their...

The use of more than one channel or medium of communication to manage your customers is called multichannel customer support. It helps customers to coordinate via emails, calls, texts, social media...

Running a business needs perseverance and passion. But that alone doesn’t guarantee success. You may have all the qualities necessary to make a business successful, yet the customers may not be able...

Customer service is an important part of any business. The majority of companies employ a eCommerce Customer Service team to handle this.However, if the team does not all communicate in the same way...