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To this end, businesses can benefit from Deal Management, which is a strategy or tool that allows them to define deal parameters such as customer history, product status, discount level, and...

Indian startups have transformed our lifestyles and altered many parts of our everyday existence. India has always been a place of invention and technical marvels due to its young and enterprising...

According to Hubspot, 69% of customers prefer phone support to any other channel. Despite the rise of live chat, chatbots, self-service, and other technologies, customers still prefer to contact phone...

The majority of our daily activities have changed as a result of smartphones. In the most inventive way possible, mobile applications and portals expedite routine chores like finding a public bathroom...

To thrive in today's cutthroat marketplace, businesses require cutting-edge strategies. In addition to high-quality goods, they must provide rapid and attentive service to their local and...

Gated content, the phrase may sound foreign but it is something that has been in existence for a long time now. The concept is complicated however, most of us have already came across it. Gated...

Having a mobile CRM is not going to cut it, you should also need a successful mobile sales solution strategy that can help you in making the most out of technology. Here is our step-by-step guide for...

Call center software is software with several features that can be integrated with other business systems. The features include VoIP telephony services, SMS, chat tools, CRM applications, etc. It can...

Bulk SMS marketing is gaining popularity these days. When implemented, this strategy has the power to attract a huge number of customers towards a particular product or service that businesses want to...

Click to call service can benefit business leaders. As smartphones become increasingly prevalent in our lives, we have also noticed an increase in the number of customers calling businesses before...

Cloud telephony can reduce natural disasters. In a world where pollution levels are rising and temperatures are rising, climate change will have more severe consequences such as frequent natural...

Many people find conference calling to be a source of frustration, despite conference calling is a key component of corporate work life. It's been over a decade since conference call technology...

IVR is useful to customers for its speed, availability 24x7, versatility, and cost-effectiveness. While IVR systems are useful, many callers still prefer to speak with a live agent rather than...

Your business can stand out with cloud telephony and also reap huge profits from using it. For any vibrant economy, businesses are the heart and soul of it. Not only do they contribute to the economy...

Today, consumers expect solutions tailored to their needs. 76% of B2B buyers expect more personalized service from solution providers. Due to today's levels of competition, one has to keep up with...