Alex Hall

1. Credit checks must be done on a regular basis.Credit checks are the first and most important stage in any accounts receivables management approach. Credit checks take time and effort from your...

Customer experience is an important cog in any business, but how important is it? Loyalty hinges on delivering a great customer experience. It's not enough to have a good product—companies are...

What if customer service isn't one of your primary responsibilities? Certainly, you may lack the expertise, resources, and finances to provide excellent customer service. Customer service outsourcing...

With the rise of Business Process Outsourcing (BPO) firms as key players in delivering exceptional customer experiences, understanding and implementing effective strategies is a prime goal. Did you...

Let's talk about how to transition from a reactive to a proactive business now that we've hopefully persuaded you of how beneficial it is for your company to be proactive with its customer service...