David Innquest
Member since: Nov 23, 2022
Published articles: 23
The hospitality industry is fast-paced and ever-changing, making it one of the most challenging environments to navigate. To be successful, having a firm grasp of the most important KPIs for the...
The hospitality industry is fast-paced and ever-changing, making it one of the most challenging environments to navigate. To be successful, having a firm grasp of the most important KPIs for the...
In the past few decades, the rise of third-party online travel agencies has reflected a gradual decline in direct bookings. Customers nowadays trust big names like Expedia, Booking.com, or Hotels.com...
Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel...
As hotels and properties evolve, a more flexible and efficient technology infrastructure becomes increasingly important. One solution that has gained traction in recent years is the move to cloud...
Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. An effective strategy that can help is to upsell additional services or products relevant to...
The hospitality industry has witnessed customer patterns evolve drastically post the COVID-19 pandemic. Some examples include the rise of remote work, the popularity of staycations and bliesure...
From securing bookings and streamlining operations to managing a workforce and enhancing the guest experience, there’s a lot that goes behind efficient property management. In order to support...
Author Bio
Digital Marketer & Content writer at Innquest.