Receivables Info

Artificial intelligence has become one of the most discussed technologies in the receivables management industry. While much of the conversation focuses on automation, predictive analytics, and...

The business process outsourcing industry has traditionally been dominated by large-scale providers capable of supporting thousands of employees across multiple geographies. However, changing market...

A legal collection account can be moving exactly as expected in one jurisdiction and appear seriously delayed when measured against the standards of another. A single national benchmark can lead to...

Artificial intelligence has moved well beyond isolated experimentation.McKinsey's 2025 global AI research found that 88% of respondents said their organizations were using AI in at least one business...

Automation is often sold with fewer manual processes, more self-service, faster interactions, and lower operating costs. But what if removing every human touchpoint is the wrong objective?The question...

Hiring has a visible output.Add ten collectors and an organization can count ten new employees. Their salaries, training costs, hours worked, accounts handled, and eventually their contribution to...

A customer's death completes a life. It does not automatically close every financial relationship attached to it.Accounts remain, estates may need to be administered, creditors may need information...

A collection agency may have strong revenue, valuable client relationships, experienced leadership, and significant growth potential. Yet even a financially attractive business can face unexpected...

U.S. student loan debt stood at $1.66 trillion in the first quarter of 2026, while 10.3% of balances were 90 or more days delinquent, according to the Federal Reserve Bank of New York.Behind those...

The conversation around AI often treats autonomy as a measure of progress. If an AI agent can complete more work without involving a person, the assumption is that the system has become more...

For decades, capacity in debt collection followed fairly simple arithmetic. More accounts required more calls. More calls required more people. That equation is becoming harder to sustain.In my recent...

For years, discussions about artificial intelligence in collections have revolved around a single question: Will AI replace collectors?It's an understandable concern, but it may also be the wrong...

In regulated financial services, risk is rarely caused by a single mistake. More often, it emerges from misaligned expectations that compound quietly until they surface as escalations, complaints, or...

Artificial intelligence isn’t just changing operations; it’s also redefining how investors value companies in the collections and receivables management industry.According to PwC, global...

Culture is often the silent driver of success in any organization. For agencies in the collections and receivables management space, it’s the difference between transactional operations and teams that...