Daniel Hester

Walk into any modern bank branch today, and you'll notice something interesting. Customers are no longer visiting for routine transactions as often as they once did. Mobile applications, internet...

For many years, discussions around anti-money laundering (AML) focused almost entirely on regulatory compliance. Financial institutions invested in compliance programs because regulations required...

Access is the quiet foundation of banking. A customer can have the best product on the market, but if they cannot reach it at the right time, on the right device and in the right way, the product...

Banks and credit unions are under pressure from three directions at once. Customers expect an account in minutes, not days. Regulators expect every account to be verified and traceable. And growth...

Every organization creates documents. Contracts are signed, invoices are processed, employee records are updated, customer applications are submitted, compliance reports are generated, and project...

Screening and monitoring sound like two simple jobs. Check each customer against the lists, and keep an eye on them afterwards. In practice they are anything but simple. Sanctions and watchlists...