Tomas Jarvis

The increase in competition in the telecom industry has resulted in reduced profits for MNOs (Mobile Network Operators). Hence, they have formulated different strategies to compensate for their...

Telecom industry has changed considerably over the years. In the past, voice calls and SMS were the staple of this industry. Subscribers were happy calling their friends and relatives from time to...

Business support system refers to the assistance and the services provided by the government and private agencies to help entrepreneur start a new business or to develop an existing one.It can be used...

The choice to hire and manage a third-party service provider to handle your company's communication activities is known as contact center outsourcing. Under your brand name, the outsourced call center...