Smart Hospitality Software in Rajasthan to Improve Guest Experience

Rajasthan is a leading tourism destination in the country. Its magnificenttradition, colorful and vibrant ethnicity are special attractions for both, domestic and foreign tourists. The state’s exotic tourism products including old era forts and foods offer enormous potential of growth to the hotel industry. Rajasthan is famous as a prominent leisure destination and that’s why hotels across the state need to offer top class experience to their patrons. In order to offer truly Rajasthani hospitality to their guests, hoteliers need to adopt smart hospitality software in Rajasthan.

The state of tourism and hotel industry

Large numbers of domestic and international tourists visit Rajasthan every year. The state expects a huge growth in tourist arrival in coming years. 1The state estimates that the foreign tourists’ number will go up to 2.5 million by 2018 from the current 1.5 million. Similarly, domestic tourists’ number is anticipated to grow from 33 million to 50 million by 2018.

They spend relaxing time while exploring several destinations across the state. They prefer staying at luxurious, too. This expected surge in the tourists’ number has led to the growth of hotel industry in the state. Sample this – HVS Research says that there were around 4,523 branded hotel rooms in Jaipur by 2013/14 and the city is gearing up to add another 1,706 branded hotel rooms to its existing inventory by 2018/19.

Growing importance of world-class guest service

Today’s guests, both domestic and foreign nationals are price conscious. While selecting a hotel, they don’t mind shelling out extra money, but at the same time, they need hotels to offer them top level of comfort and hospitality. Nothing works better for a hotel, if a guest is happy with its services and offerings.

But, many hotels sometimes fail to keep up to their guests’ expectations as they get totally busy with operational aspects of their business. The big question here – how will they make sure to offer their guests best of the class services when they have to take care of huge and complex operations at the same time?

The answer is ‘adoption of smart hospitality software’. Hoteliers should look for hospitality technology solutions including hotel management software, check-in app and guest relationship management tool to strike a proper balance between guest service and daily operations.

What are the options for hoteliers in Rajasthan?

The only option here for hoteliers in the state is to look for smart hospitality software in Rajasthan. And in this, IDS Next can help in selecting the right hospitality technology solutions.

They should start with implementing highly integrated hotel management software like FortuneNEXT 6i Enterprise. This hotel software or Hotel PMS System comes with 12 in-built modules to bring in higher degree of operational automation. Now with maximum number of process being automated by the software, hoteliers can free up their staff and engage them with their guests.

Hotels using FortuneNEXT 6i Enterprise Hotel ERP don’t have to shut down the software during the night audit process. That means, users can provide easy and faster check-in and checkout facility to their guests even during the night audit process. The express check-in feature in the front office module helps users to check-in their weary guests in few seconds.

Plus, this world-class hotel software has earned the trust of over 4000 hotels, since it is PA DSS certified Hotel PMS. This certification ensures that the guests’ credit card details are encrypted to be safe from cyber criminals.

Help your guests avoid front desk formalities

Hotels in Rajasthan can review Easy Check-in mobile app to offer their guests faster check-in facility. Through this, hotel staff can walk their guest to the room and at the same time can fill in the guest’s personal details. Thus, Easy Check-in helps users to make sure that their tired guests don’t have to spend extra time near the front desk to fill up registration details.

Stay in touch with your guests – they like it

Strong guest relationship management is another aspect of quality guest service. IDS Next’s FortuneNEXT iAlert is a great software in this scenario. Using this tool, hotels can communicate with their present and past guests through targeted SMS alerts. Hoteliers can automate sending of SMSs to guests on their birthdays and anniversaries. Additionally, users can alert managers and staff on activity at the hotel such as a VIP Check-in, guest complaints, etc. This smart SMS alert system is also great tool to enhance brand loyalty among your guests. FotuneNEXT iAlert can also be integrated with SMS gateway.

Hoteliers looking for smart hospitality software in Rajasthan to offer their guests memorable service can write us at easy@idsnext.com and request for a free product demo.

Debi Prasad Sarangi handles Corporate Communications at Ids Next Business Solutions, a global leader in the domain of hospitality technology solutions.