How to Select a Smart Hotel Management Software Vendor in Malaysia – Part 2

Our last blog was all about how to select a hotel management software vendor in Malaysia. We also walked you through the features of IDS Next’s integrated hotel management software. Now in this concluding part, we shall discuss about how hotels in Malaysia can leverage a host of value added solutions by adopting IDS Next’s hotel property management software.

We have integrated our FortuneNEXT 6i Hotel PMS System with many operationally imperative value added solutions. Here they are –

Web Booking Engine

Our Web Booking Engine seamlessly integrates into the hotel property management software and aids in generating maximum direct bookings. It turns the hotel’s proprietary website into an excellent booking platform to enhance occupancy and revenues. It offers your hotel a hotel a 24/7 room booking channel.

Features and Benefits

Witness increased room booking and pay per transaction which is cost-effective

Dedicated customer sign-in portal

Enables guests to make multiple room types in one booking

Instant booking confirmation/status goes to the guest directly from property management system

Cart system allows selling more services and creating packages on the go

Revenue Management

Our revenue management solution provides an efficient decision support mechanism to ensure room revenue maximization. It automatically extracts and processes all transactional data from the property management system, central reservation system (CRS) and other related systems.

Features and Benefits

Produces accurate forecasts on potential demand

Understand and predict guest behavior

Helps hotels sell the right room to the right guest at the right time at the right price

Ensure RevPAR at your property from the very first night of use

Ensure speedy and accurate response to competitive actions

Online Reputation Management

Through our intuitive and smart online reputation management tool, we help hotels strengthen their online reputation/brand value. The solution scans over 120 global online sources to collate guest feedback. The reviews are displayed on a single dashboard from where hoteliers can also revert to them.

Features and Benefits

Share reviews externally (across online channels) and internally (among departments)

Collect guest feedback while the guest is at the hotel or post check-out

Customized guest intelligence application

Track up to 10 competitors by hotel and department

TripAdvisor Integration

To help hotels collect guest reviews, IDS Next has integrated TripAdvisor’s guest review collection tool - Review Express into the FortuneNEXT 6i Hotel Management Software. The Hotel ERP installed at your property automatically triggers an email to TripAdvisor after a guest checks out. Following this, TripAdvisor sends ‘Thank You’ mails to guests with a review request. Hotels can send customized emails up to 1000 guests at a time in all TripAdvisor languages to collect reviews following their stay. Hotels can collate positive guest reviews and use them to ensure a strong online reputation management combined with robust online visibility.

Channel Management Solution

Our channel management solution helps hotels strategically distribute the right room types at a profitable price to the right market segments through high yielding demand generators. This solution helps hotels avoid manual intervention in the process of updating your hotel inventory and rates across several channels.

Features and Benefits

Automated availability, rates and inventory updates across channels

Delivers reservation to the PMS without manual intervention

0% error rate for all reservations, cancellations and modifications

Channel partners have last room availability because of real-time two-way connectivity with the IDS Next PMS

Over 850 channels available to connect

Empowers hotels to demystify and simplify the current complex distribution environment

Improve availability, distribute effectively 24/7 and drive revenues

Strategix – Business Analytics

Integrated with the hotel’s PMS, this solution helps users to access host of data from the Front Office, Food & Beverage Outlets and analyses it for action points. It helps hotels streamline the process of data storage, access and analyze data as per requirement, respond to market trends and locate new business opportunities.

Features and Benefits

Allows users to aggregate information and helps develop strategies vital to their business

Helps know your guests better and detect changes in their behavior pattern

Create loyalty schemes and attract more guests to increase revenue

Helps hotels monitor progress on a desired set of goals

SkyRes – Central Reservation System

SkyRes integrates seamlessly with the property’s hotel management software and offers real-time visibility into room availability across hotel chain and locations. It comes with a real-time booking console for sales agents and instant booking confirmation for guests via email. Hotels using SkyRes can have access to global distribution system (GDS) and other online distribution platforms from a single window as well.

Fortune Central Financial Reporting System (CFRS)

Fortune CFRS automates the entry of data into respective ledgers, collates financial information and allows for the creation of multiple customized reports that provide insights into property finances. It utilizes the pull-methodology for data transfers and pulls property level financial data from the PMS database through a proprietary data transfer engine. It maintains synchronized unit level financial parameters, masters and transaction level data from each property and enables generation of real-time unit-wise or consolidated reports at central level.

FortuneNEXT iAlert

FortuneNEXT iAlert is our smart SMS alert system. Using this, hotels can send SMS greetings to their guests. Hotels can also send them alerts on promotional offers related to their hotel and thus ensure their increased loyalty. Additionally, hotels can also send SMS notifications to staff pertaining to guest status, complaints, queries, high bills, void bills room transfer, PoS alerts, and more.

Debi Prasad Sarangi handles Corporate Communications at Ids Next Business Solutions, a global leader in the domain of hospitality technology solutions.