Embrace Smart Hotel Software to Make Your Guests Happy

For hotels, it is most important to concentrate on offering best of services to their guests to win over their loyalty. A loyal guest is most likely to come back to a hotel and moreover, he or she acts as a brand ambassador by spreading good words about a hotel’s offerings and amenities. But, the question is how hotels are going to ensure that their services are better than their competitors, especially when each and every property in a particular segment offer more or less same comforts. In this case, they should leverage the power of smart hotel software to effectively deal with such issues.

Below mentioned statistics would make hoteliers realize the importance of wining over guest loyalty. According to a survey conducted by Forrester, two-third of leisure travelers and about 50% of business travelers hold no loyalty to any particular hotel brand.

Know your guests to understand their requirements

Do you know your guests? Do you understand what they need from you? These are the few questions that matter a lot if you are keen on providing them personalized services. And to answer these, you should have hotel software in place that comes with a robust ‘Guest History’ feature. Knowing your guests is important as a latest Forrester survey indicates that 39% of travelers prefer to stay in a hotel that knows them.

For example, the ‘Guest History’ feature in FortuneNEXT 6i Suite of Hotel Management Software efficiently helps users to have a comprehensive database of all guest related information. It lets the user retrieve vital data to identify repeat and loyal guests. It is a great way to launch targeted promotions to attract past guests.

Faster check-in and hassle free check-out

Do you have the right technology platform and required expertise to provide your guests faster check-in and hassle free check out? Proving convenient check-in and check-out facility makes your guests happy and increase their loyalty towards your brand.

Tired guests would like to experience the comfort of their rooms as soon as possible. Hotel industry standards also set that a check-in should ideally happen within 3 minutes of the guest entering the lobby. However, IDS Next hotel software users can score over their competitors as the software provides a smart feature called ‘Express Check-in’.

The ‘Express Check-in’ feature in the IDS Next front office module enables hotel staff to simply drag and drop to make a reservation. This introduces efficiency for the hotel staff and significantly reduces waiting time for the guest. Now, check-in happens in few seconds.

To further reduce the check-in time, IDS Next has launched Easy Check-In a mobile app that enables hotels to check-in their guest even while walking them to the room. This app is integrated with the hotels front office, thus hotel staff can locate the check-ins for the day, allocate a room to the guest, feed in their preferences other than those given at the time of reservation, and take a signature on the tablet. A huge benefit of Easy Check-In is that the terms and conditions can be displayed to the guest in 30 plus languages and the reservation details can be mailed to the customer.

Similarly, offering a convenient check-out facility is also important for hotels. Time consuming check-out process can hamper their (guests) travel schedule. So ensure smooth check-out, IDS Next Front Office module offers option like ‘split revenue’ and ‘split bill’ which enable the front desk staff to prepare the bill as per different heads based on the guest request. The front office module also has ‘multi settlement’ mode that helps guests pay one bill in multiple ways as per their convenience. This means, it allows the guest to pay part of the bill through cash and the balance through the credit card. The front office module in IDS Next hotel management software helps the user to ensure smooth revenue posting and check out in few seconds with just a click of a button.

To know more about IDS Next and its hotel management software, you may write us at easy@idsnext.com and request for a free demo.

Debi Prasad Sarangi handles Corporate Communications at Ids Next Business Solutions, a global leader in the domain of hospitality technology solutions.