Advantages Of Predictive Dialer Systems

We live in the world of competition. Thousands of companies are trying to chase groups of costumers over and over again. In this case, only those companies survive in the market that can efficiently interact and quickly respond to a costumer’s changing needs. Here comes the concept of call centre in action, which actually is very old. Previously, only a handful of call centre agents were enough to do the task as they needed to make and receive just a few calls daily, but things began to fall apart as the volume began to grow up; and as a result, excess workload began to plague many call centre organizations; which lead them to disappoint costumers and leave them unsatisfied, who then started shifting to their competitor’s products and services.

To deal with this problem a technology emerged, known as auto dialer software which amended the whole concept of call centres. Though there are many kind of dialer software available, but we’ll primarily discuss about predictive dialer software only.

As the vocal representatives of a business organization, call centre agents must push themselves to their maximum effect, which means speaking to the right customers at right time. A Predictive dialer supports this effort by automatically dialing a group of phone numbers and passing active calls to agents available to speak. This dialer system consists if complex algorithms which determine whom to call and at what rate, thus ensuring maximum efficiency for call centre agents. In other words, call centre agents won’t have to waste their time listening to a caller tune and wait for someone to pick up the call. In addition to that, Predictive dialing software are also capable of filtering out "do not call" numbers, and process a desired call list quickly and efficiently.

Here are some benefits that predictive dialers can bring to your organization.

• Uninterested parties, busy signals, and empty households do nothing good but waste call centre’s time. Predictive dialers, in addition to being a power dialer, know which calls should reach an agent’s ears. It saves time by automatically discarding busy and unanswered calls, which saves organization’s time; and more time means more productivity.
• With more time and less need to manage lists of numbers to call, call centre managers can focus more on improving agents with their interaction skills and to deliver a pleasant customer experience. Furthermore, predictive dialers use complex algorithms to decide exactly when to make new calls by predicting that when agents will finish their current calls and dialing the next number before they are finished. This ensures no time is wasted dialing numbers manually and call centre agents spare maximum time on the phone talking to as many customers as possible.
• It not just increase quantity of calls, but also boosts quality. With smarter agents, repetitive costumers and more efficient calls – thanks to predictive dialers, call centre organizations can see their sales and revenues to reach up to maximum heights. This efficient technology provides quick return on investment followed soon by the profit.

For more information on hosted dialer and predictive dialer software, visit Phoneburner.com

ABOUT THE AUTHOR

Andy Jones is an expert when it comes to modern communication systems and loves to write interesting articles and blogs, advising people on the right technology to use for their outreach efforts. He recommends Phoneburner.com as the name you should trust if you are looking for power dialer software or similar applications.

Catherine Wales is a professional marketing and sales agent. She strongly recommends use of automatic dialers to boost efficiency and save time. She recommends www.phoneburner.com as the right place to go to for such a software.