Which Type Of Dialer You Should Use For Your Organization?

Making sales calls to clients and prospects all day long is hard work, and it is a strategic part of any business as they generate leads, provide customer service, or fulfill call requests. Sales executives always grind the phone lines day in and day out while skillfully building the rapport and pushing their product with relative ease. Why not improve this method by optimizing your call center autodialer?

An auto-dialer is central to making these calls as they save time by automating repetitive and monotonous tasks so that salesperson can entirely be focused on the call to achieve their required goal. With these dialers, the salesperson no need to spend on manual dialers or choosing whom to call. Auto Dialer development is especially important to mobile app development companies as they have repetitive works like follow-ups, cold calling, etc. Using auto-dialers, it ensures that the amount of time they spend on call and assures that the time spent on calls increases drastically with productivity getting a boost too. Besides the benefits, automated dialers have several additional features as well, such as detailed reports and analytics, which gives an overall advantage to your calling campaign.

Types of Auto Dialers for any organizations

There are four different types of auto dialers for your organizations that can use for various purposes. Choosing the right dialer that perfectly fulfills your exact calling needs will be confused. Let’s get into each one and know about each dialer:

• Predictive Dialer: Predictive dialer can dial around 110 numbers an hour. Using predictive algorithms and Machine Learning technology to learn from the past calls that your team has made. This information is used to adjust the dialing rate to ensure that the salesperson is on call at all times. The main advantage of these dialers is they can skip the wrong numbers, busy signals, unanswered calls, fax machines. This dialer can make several calls at once in a short period.

• Power Dialer: This dialer can dial only one number at a time in a sequence from a contact list. Using these dialers, you can spend more time personalizing a call. Tools like CallHub can let the users adjust the dial rate that allows more than one contact per agent to boost up the calling process. In this, you have the pre-recorded voicemail option for reaching answering machines. These dialers can skip unanswered calls and busy numbers to make ensure that an agent is always on the loop when the call gets connected. You can have 70 calls an hour.

• Robo Dialer: This is used to record messages before handing and send them to all your contacts without waiting for free phone lines. It saves time and mainly used to send product updates or reminders. You can set up Press-1 functionality on these automated calls to collect contact responses or to connect contacts directly to live representatives.

• Preview Dialer: The Preview Dialer is used when an agent or salesperson needs more time to research a contact before making calls. This dialer mainly used for complex sales or important follow-ups where agents need to review previous conversion history and other notes and also requires control over whom and when they make a call.

Critical considerations for selecting the right call center dialer

Are you looking to automate the dialing process in your call center, it is essential to know and understand which is the perfect and best-fitted dialer for your organization. As if now you came to understand that the dialers can save time, energy and also bring intelligence to your customer service. To have all these benefits, you need to know how to choose the right dialer software. Here are vital factors to consider for selecting the right dialer for your business.

• Lead type source: If you are investing a significant amount in lead generation from the web and other expensive sources such as events then a particular type of treatment is required to ensure that no lead is wasted. For such leads, we should get you to handle either by using a power dialer by allowing a dedicated agent who always available to answer the connected calls apply sales skills to navigate through. It is advisable to use preview dialer, which nurtures leads that have a longer sales cycle with a higher return on investment.

• Size of agents: Type of dialer will be impacted by the size of a contact center to be deployed for your business. If you are significant to a medium-sized call center with a good number of agents and have an extensive list of contacts to reach out, the best option for this type is a predictive dialer to churn the list to filter for qualified leads, so that improves the efficiency. For the small-sized call center with few dedicated agents and limited lines, it would be best to choose a poor dialer as the agent will always be on-line all the time to answer connected calls. If your process requires high context-driven conversion with increased ROI irrespective of the number of agents, then it would be the best option for your business.

• Call Centre type process: It would be a good thing if you clearly define the call center process that you wish to automate. For example, if you want your agent to generate leads through outbound dialing or you want your agent to nurture and close leads in the specific time frame? For these two scenarios, you must use different types of dialer software. If such a case of high volume calling to get immediate gains like lead qualification, a predictive or power dialer is the best suited. In case of low volume process like following up on hot sales leads for closure or high attention process, the best choice would be a preview dialer, which provides the agent a prior context before calling to ensure better conversions and higher lead conversion.

• Target customers or prospects type: Based on your target customers, you should define your call center dialer. For instance, a predictive dialer is not for high-value prospects as they need close attention driven approach to calling. A power dialer is best suited for B2B businesses where a sophisticated sales approach is required. A high volume prospects should only use a preview dialer to move them across the sales funnel.

Besides the above stated vital factors, while selecting an auto-dialer for your call center, you must evaluate the dialer software for easy scalability and integration capability with other call centers software functionalities like CRM integration, IVR and lead management features to run simple and secure contact center operations.

Krify is a bespoke mobile applications and software services provider based in Chigwell, UK, and India. Our core competency include Web & Mobile app development, Website development, Wearable app development, and Digital marketing services