Five Ways in Which Field Service Resources Lose Their Precious Time

Time is the most important operational parameter that needs to be satisfied in the field service industry. While lesser response time leads to higher customer satisfaction, wasting time in the field leads to lowered productivity, lack of professionalism and decreasing revenue.

Read on to find out some common reasons that cause substantial time loss for field professionals and set businesses looking for dispatching software from a trusted source.

Mismatched communication address

Wrong addresses or incomplete addresses are common problems and often the result of manual paperwork. Such unwanted inefficiencies can be eliminated by automation of operations supported by data validation techniques.

Routing through congested traffic

Traffic congestions increase the travel time considerably thus leading to missed appointments and wasted time. With the dispatching software that delivers real time data, field service professionals can be more proactive while traveling through high traffic zones in busy cities. By using this software, professionals can calculate the exact time required to travel between two locations based on the prevailing traffic conditions. Thus, they can organize their trips based on traffic levels and also ensure that they keep up with all commitments given to the customer.

Overlapping routes

A 100% optimized mobile workforce will not cross routes on any given day and such high level of efficiency can be achieved only with the help of a field service management software. Crossing routes mean inability to use resources to the optimum level and waste of money in terms of fuel as well as labor costs. With the tracking software in place, field workers can be organized on a real time basis and any urgent requests can also be attended to without wasting time and money.

Redundant paperwork

The field service officers spend much time in planning schedules, revising them as urgent requests come in and feed them back into the conventional recording system. This manual process leads to much errors and also consumes much time. With the field service software, such redundant processes are automated and there is maximum utilization of resources in the field as well as in the back-end.

Voluntary waste of time

In some cases, where the field service manager schedules tasks in advance, technicians complete the allotted work well in advance but clock out only at the end of their shift. While advanced allotment of work can be considered as proactive thinking, real-time scheduling of tasks brings greater benefits. By using the field service management software, technician and sales representatives are monitored continually and any intended wastage of time can be identified without delay.

To put it into nutshell, companies looking for dispatching software are moving along the right direction to achieve operational excellence irrespective of the industry sector. The software can be customized to fit into the unique needs of the business and when implemented right, unwanted expenses in the form of lost time can be removed completely.

If you are looking for landscape business software, the author of this article recommends FieldEZ.

Field personnel can effectively communicate and update their head office or service managers while they’re on the move.