Cafe POS Systems – How They Have Revolutionized The Restaurant Industry!

Food industry in particular, amongst the whole gamut that forms the hospitality industry, has to be on the toes all the time to deliver satisfactory services to clients. Innovation in presentation, new menus and creating unique selling techniques - all make it a very taxing business. The industry is always in need of staff as attrition rate is highest in it. This increases the problem of training the staff.

The past century saw automation in a big way. Every industry is now based on automated services and it was the biggest boon to the hospitality industry. The century also witnessed globalization in a big way, shrinking the world to unimaginably small and accessible size. Information technology, in the form of internet and cable television, now makes every person of the world aware of the other part. Distances and cultures so diverse, are known to all.

Food as a business also saw a boom in the form of franchising its outlets. Such units had one thing in common across the globe -their menu and taste. It still had its share of challenges in the form of the staff it employs. Any restaurant or eating joint solely rested on its floor staff who serve and those that take down order or the ones behind the counter and bar. A constant smile on the face is not the only requisite. It needs to be coupled with high levels of efficiency. Each one has to deal with a multitude of customers, each as finicky as one can imagine. Considering all the problems of the industry, automation is the only answer.

The manual cash register gave way to customized software with many functions and communication capabilities. Café POS is one such innovation which has made transaction quick and with least amount of slip from the servers end, leaving hardly any scope for a complaint. The one major hurdle it helped to overcome was the training of hired staff. It being on an interactive platform, was easy for any staff to understand and independently handle the job within a couple of hours of training. The discrepancy of the person’s order in relation to the servers understanding was completely done away with. A combination of items can now be handled with ease and with no loss of time.

Connectivity being the key, has allowed the serving staff to make the customer pick and choose personally through Tablet PCs which has the Coffee Shop app preloaded. Some restaurants have the ease of installing a screen at the entrance which would directly communicate with the chef in the pantry, therefore, saving the time of taking orders and forwarding to the kitchen.

Another important aspect is the ease that is created in the inventory system. Café POS systems keep track of the availability of an item and would prompt whenever it needs refilling. This management solution has made running a food based enterprise all the more comfortable. Some even go to the extent of maintaining the price of the product and giving a comparative so as to understand the most competitive rate of each supplier of the same item.

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About The Author

Jim Jonas is an expert business consultant specializing in small and medium scale enterprises, particularly hospitality and food based businesses. He loves writing interesting articles and blogs related to his field and recommends Selbysoft.com as the name to trust for anyone looking for information on what do you need to open a coffee shop.