Need for strata management and strata managers
Posted: May 02, 2016
After having an experience of several years, the strata managers handle their clients quite efficiently and carefully. All these firms develop a client focussed working environment which works in an industry which many a times lacks professionalism.
The foundation of all these firms is derived from industrial research and importantly from the needs and wants of the clients. As an output of the research, a ten point charter on customer service was created and it is being used for measuring the performance of the team annually. These firms continuously find new ways of improving their service delivery and also invite feedbacks from their clients for improving the same.
When you will call them, you would talk to an individual every single time and wouldn’t be subjected to the automatic voice response.
They have staff which is fluent in different languages apart from the English language for catering to the multi-cultural client-base which helps in easy communication.
These firms understand that the strata apartment-owners are poor and need to deal with the problems while you’re at the workplace. You do not wish to have strata managers who take eternity to manage the simplest matters. Their staff is trained for being open and they work to the point.
Simple English strata management contract
These firms adopt the strata agency agreement which is made in simple English which you would have better chances of understanding rather than the 20 to 30 pages agreement which the Sydney strata management needs to sign.
Fees on the basis of the services
The firms base their fee on level of the services which you wish them to perform. They also understand all the plans of strata having different requirements. Their proposal also includes the detailed scope of the services which would help you in being clear regarding the services expectations in terms of the fee payable.
On demand financial statements
They would be able to offer you a detailed financial statement on request alongwith the scanned copy of the invoices. They would be able to accomplish this since they reconcile their bank statements every single day and they also employ a doc management system wherein they scan all their invoices before paying them.