M8010-663 Study Guides

Question: 1

Name three benefits of the CSO Suite:

A. Market positioning: reduction in Average Handle Timer dispute resolution

B. Customer conversion, reduction in Average Handle Time, customer training

C. Cross-sell / up-sell, call avoidance, reduction in Average Handle Time

D. Improve site content, call avoidance, fraud forensics

Answer: B

Explanation:

Reference:

http://www-304.ibm.com/industries/publicsector/fileserve?contentid=243509 (slide 13)

Question: 2

Of the four brands that compose IBM Enterprise Marketing Management (EMM), which two make up the bulk of EMM's DMO capabilities?

A. Unica and Coremetrics

B. Unica and Tealeaf

C. Coremetrics and DemandTec

D. Coremetrics and Tealeaf

Answer: D

Question: 3

What is the product family that enables you to seamlessly integrate online customer experience data with other business application?

A. CSO Suite

B. CBA Suite

C. CX Mobile

D. cxConnect

Answer: D

Explanation:

Reference:

http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=897/ENUS213-096&appname=USN (see cxconnect integration solutions)

Question: 4

Which applications do the CX Mobile support?

A. Native Apps and Mobile Site

B. HTML5, Hybrid Apps, and Native Apps

C. HTML5, Hybrid Apps, Native Apps, Mobile Site

D. HTML Native Apps, and Hybrid Apps

Answer: C

Explanation:

Reference:

http://public.dhe.ibm.com/common/ssi/ecm/en/zzd03162usen/ZZD03162USEN.PDF (page 1, see feature highlights)

Test Information: Total Questions: 188 Test Number: 642-742 Vendor Name: Cisco Cert Name: Ccnp Wireless Test Name: Ccnp Wireless - Iuwvn Official Site: http://www.cert4prep.co.uk For More Details: http://www.cert4prep.co.uk/642-742.html