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Legitimate evaluation of a software vendor

Author: Master Business
by Master Business
Posted: Jan 04, 2014

A very vital component for the selection of software is the evaluation of the compliance software vendor. In fact, when are you buying a software, you are not only buying a software product, but also with the vendor, you are entering into a long term relationship, for maintaining and supporting your system. This is even more influential if you want to buy software in Software as a Service (SaaS) context because the software vendor actually provides the software on their servers and holds your data.

The following are 5 important areas to consider before evaluating software vendors.

1. Software Vendor Stability - search for a software vendor that is reliable. This includes much more than just the financial assets of the company. Consider the following things while evaluating a software vendor's reliability:

a. Financial Stability - When you reach a point where you are focusing on particularly just one vendor, you can ask for reviewing their financial statements and evaluating their financial resources for longevity.

b. Employee Size – your job is to make sure that they have sufficient employees to support and develop your product. Never completely chuck out smaller vendors. They may not be as big, but they might have specific functionality which might perfectly suitable for your organization. In fact, sometimes you might end up getting better services from a considerably smaller company

c. Fix Base – Also make sure that the company has a good fixed base of customers. These customers pay allowance that permits the vendor to constantly evolve and upgrade the software.

  1. Compliance - vendors offer agreement services either directly or through a grid of Value Added Resellers (VARs), and implementation partners. Be clear that you apprehend the sales channel which the software vendor sells through will support your implementation. For smaller companies, the choice of the Value Added Reseller can actually make or break the success of your agreement.
  2. Culture Match – Make it also a point to be sure that the vendor has a good culture match with you and how comfortable you are working with this group of people. You will be generating a long-term relationship and you must feel that they area also a vital part of your team. In that manner only you can properly work together to swamp any obstacles in the implementation.
  3. Support Services – The support of the software vendor will be with you throughout the life of the software. What support services are accessible by you? Do they really provide support for the hours that you would need them Do they even have a proper assured call-back time? This comes under the ethical code of conduct, according to which the vendor has to provide ethical conduct as per the liability of the customer. An immense way for evaluating support is by calling user references. References generally provide a good idea of how the vendor backs up the product after the primitive implementation is over. They always provide honest and correct information regarding their relationship with the vendor.
  4. Vendor Direction - This is one of the most important considerations because you have to pay annual maintenance, which is usually 18-22% of listed price of the software. This money is used for developing new functionality and technology for all the customers of the software vendor.

For https://www.mycomplianceoffice.com/regulatory_compliance.html, the choice of the value added reseller can actually make or break the success of your agreement. More Information about htis website so you can see here.

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Author: Master Business

Master Business

Member since: May 02, 2013
Published articles: 258

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