5 Things to Look for While Choosing an IT Support Partner

If you, the business owner, really wishes to transform the way your business works, you will have to focus on the company’s Information Technology (IT) unit. While transforming your business’s IT, you will have to focus on IT support a lot.

It has been seen that many businesses—regardless of their nature and size—wish to outsource their IT support. That is because many companies want to focus on their core operations and want to leave these secondary operations for someone who is more specialized at performing them. However, when it comes to getting an IT support company in Calgary, Canada, you will have to keep a couple of points in mind. For this purpose, we have crafted this guide so that you can lay your hands on the best IT support company.

Good support comes from good people

The IT support companies recruiting good staff provide the most dependable services. Look for the prospective company’s staff accolades, workplace awards, and a couple of other signs that show that the company regards its workforce as its asset. And when a company respects its employees, they will inadvertently work for preserving and building its prestige.

Look for an industrial accreditation

You will have to see that whether or not your prospective IT support partner demonstrates competency in key technologies, service areas, or products? In short, you will have to look that does your would-be IT partner have any sort of industrial accreditations that can prove its mettle?

The team must include IT experts and not sales people

Always remember that you are looking forward to bringing an IT support team that is led by experienced technical account managers. These managers must have exceptional project management experience along with strong IT skill set. However, it has been noted that many a time, the IT support team to whom you will outsource the work is filled with sales people who are only motivated by commissions.

Note the nitty-gritty, please

Ask potential suppliers for providing their respective Service Level Agreements (SLAs). These SLAs are actually commitments that will update about the IT team’s resolution targets and its guaranteed response time. Apart from the SLAs, you will have to be attentive of the IT partner’s notice periods, exit terms, and transaction policies as well.

What all is included within the service desk support?

Every IT support package must include excellent service desk support. However, what do you really get for your money, anyway? Does the support last 24 × 7; that is, does it mean that the IT help will be available for 24 hours every day. Also, see to it that whether or not any urgent cases will get the priority? Further, check what is the actual procedure of escalation? In short, you will have to go through the fine prints.

So here are the key points that you will have to keep in mind every time you are beginning a tie-up with an IT support partner.

Vanguardtech is a leading IT support company in Calgary. We offers dedicated IT management services for all sized business at an affordable price.