Hybris Daily News: The Concept of Hybris Self-service

The basic mantra for ecommerce business’ success is to let your customers do more. Self-service is an essential part of the customer and brand relationship. The latest hybris daily news have focussed on customers’ self-service through the use of the software. SAP hybris service solutions are sought after by major ecommerce companies today. Most hybris consultants are guiding their clients on the option of self-service on their websites.

Most experienced hybris partners who work for ecommerce companies are of the opinion that hybris services help to deliver industry-leading support options for customers for a consistent, seamless shopping experience on online sites. It is always better to have a knowledge base where every need is known and should be supported by a community where the members help the new users. This way, a retailer or an online business owner can show his true commitment to the customer.

SAP Hybris Deployment Options for Self Service

There are three models used for self service in hybris. These are as follows:

• Self Service Customer Portal
• Support Communities
• Knowledge Bases

Self Service Customer Portal

Here microservices are available. These are made available through SAP Hybris as a Service (YaaS). It gives greater choice options to customers. The customers also have the advantage to take control of their service issues. They can raise new tickets. They can track the status of their existing support tickets. This self-service portal gives the customers the freedom to not only to register purchased products but also download instruction manuals to solve their service issues quickly. A hybris specialist can very well guide you on this.

YaaS provides default programming model on a micro-service architecture for all types of business services. Ecommerce consulting companies make use of SAP hybris as a Service for a diverse range of business services, right from starting new services to improvise the already-in-use services. This includes products such as hybris Commerce, hybris Marketing etc.

Support Communities

There are SAP Jam communities. They have created an interactive community which is 24 hours open for problem solving and issue resolution. There are FAQs and Q&A discussions and forums where all community members, big, small, the new entrants, can get answers for their queries. Such SAP hybris online communities, some of which are run by hybris consulting companies and ecommerce specialists offer knowledge on customers’ needs and interests. With proper content designed to influence purchase decisions, with seamless service right from placing order to check out, it helps to increase customer engagement and satisfaction. This also lowers the total cost of customer support. This community cloud solution integrates with SAP Hybris Commerce.

Knowledge Bases

With SAP Jam Communities and in-built solution-finder functionality, customers, vendors, service agents can search for appropriate articles in a knowledge base. The content can easily be searched based on subject, categorization, or text analysis. The knowledge base helps customers to get quick information on the products across multiple channels. It also helps to provide quick resolution of queries across all channels. This in turn leads to customer retention and satisfaction. Knowledgebase features are supported through SAP Jam Collaboration and it helps in increasing sales cycles, increase employee and customer engagement, reduce training costs, and so on.

Kapil is an a href=http://www.industrybuying.com/B2B Ecommerce content writer. He is very much in writing about Aggriculture Products, Tools, Office Equipments and much more.