Advantages Of Power Dialing

Power dialers can make more sales as compared to all the other call center software and tools as it allows connecting with the required prospects at the time when it is needed, using the traits like pre-recorded voice message, one-click preview dial, automatic voicemail, advanced list prioritizing, and more. It helps to improve a sales agent’s efficiency to a good extent as it can dial about 200% extra prospects in every hour. Some of the advantages of using it are:

• Avoids time wastage and helps to eliminate unproductive calls:

Many agents waste time by contacting parties that are uninterested or end up dialing empty households or busy signals. A Power Dialer will eliminate all these unproductive calls and ensure that the agent is able to contact the right party at the right time. All calls that are unanswered, dropped numbers as well as automated answering machines will get discarded before it reaches the agent, thus, avoiding wastage of time and making the customers happy as they will be attended more efficiently

• Improves Agent’s Productivity:

As the agents become immune to time wastage, they can work more effectively as now, they can call the right and more productive list of numbers and rectify errors. This dialer generally utilizes a very complex algorithm for determining the appropriate time to dial a call by taking into consideration when an agent will be able to finish the current call so that the he/she can move on to the next number in the list, the moment they hang up the call. Hence, it ensures maximum amount of engagement with the clients. As they have to be connected all the time in a live call, it significantly brings down the idle time for every agent.

• Supports Intelligent Retry Strategies:

Agents sometimes cannot connect with many numbers that are on their dialing list, in the first go. Power Dialers allow them to retry i.e., dial the number once more on the basis of the last dialer result. You can easily set some other retry strategy for different goals. For instance, one can set up: after 3 hours, no answer, call abandoned after completing a time duration of 72 hours, a busy call if there is no response after 5 minutes - so that the agent never misses any important number and at the same time, would be able to increase the chances of the sale conversion. It also takes care about the conformity norms as well as improves right party connection by about 10%.

• Increased Sales:

All the benefits that are mentioned above will ultimately lead to an increase in the sales for the company. Call Centers owners can happily watch the sales of their respective companies get doubled or more, with the help of the Power Dialers. It results in improved ROI because, not only does the dialer increase the quality of all the calls that are dialed but at the same time, the quality of communication with the client.

For more information on power dialing, visit Phoneburner.com.

About The Author

Catherine Wales is a professional marketing and sales agent. She strongly recommends use of automatic dialers to boost efficiency and save time. She recommends www.phoneburner.com as the right place to go to for such software.

Catherine Wales is a professional marketing and sales agent. She strongly recommends use of automatic dialers to boost efficiency and save time. She recommends www.phoneburner.com as the right place to go to for such a software.