Live Chat increases website sales

When you offer a live chat (LiveChatAgent.com) option at your site, it provides loads of new leads that can increase sales by 30 percent. And the biggest amazing factor is that you do not require to spend a single penny for it. Isn’t it great?

Having the powerful widget at your site is the first step towards increasing your monthly revenues. But just be sure you do not take live chat (LiveChatAgent.com) as the only medium to increase your returns.

Here are the main aspects of improving sales.

• With live chat (LiveChatAgent.com) you can provide a more personal approach to business leads that can lead to increase in sales.
• You can prepare several well timed, automatic chat invitations which can be used to save carts.
• With live chat (LiveChatAgent.com) you are able to discover customer pain points as the business can now be aware where their customers encounter the most problem and can work upon their flaws to give the customers an incredible online shopping experience and increase sales in returns.
• With live chat (LiveChatAgent.com) you also gain trust and confidence of your customers. The customers feel more comfortable to be at your website as they know that there is someone at the website who be more than happy to help them. This also motivates them to make more sales and even spread a good word of mouth in the market.

Live chat (LiveChatAgent.com) is there at your website and provides the exceptional customer service support. It has also been seen that is saves both the employee task time and the phone expenses too. Some of the worthy and noticeable cost savings are like

• The average interaction cost is lowered and hence the overall contact center cost is reduced by employing live chat.
• The efficiency is also increased as live chat (LiveChatAgent.com) representatives allow to handle multiple chats simultaneously, thus the need to hire more representatives is cut down.

As the employees do not require to spend an ample amount of time on phone, they can carry multitasking during chat conversations and hence the waiting queue is reduced to a fraction of its former size as compared to a call center.

This also leads to increase in sales as the process is improved.

The Forbes magazine stated in a current study :

With live chat (LiveChatAgent.com) the customers can get in touch with the company, the moment they encounter any problem. Live chat (LiveChatAgent.com) provides instant responses to their concerns and this can make or break a sale. This reduces the bounce rates and ensures that full shopping carts make it through check out.

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