Flightcase Expands its NOC Support Services Team

If you are facing issues in managing yourin-house run network operation center because of high recurring cost, management of resources in 24X7 shifts, frequent downtimes, frequent destabilization of the servers, increase in the incidents of security breaches, allocation of dedicated space for the internal IT team which could be used for the core business etc. then it’s probably the right time to choose a reliable outsourced noc support service.

Flightcase has recently expanded its capacity to support the network operation centers. It has invested in extra space to be able to support further more accounts. The reason for the expansion in the services is primarily because of the referrals approaching them to support their servers. Till now, Flightcase could not accept new accounts because of the limitation of resources however they were quite enthusiastic about the recognition for the efficient service delivery from their existing clients because of which their referrals were approaching them.

The model, pricing and quality of the 24X7 outsourced noc service still remain pretty much the same. These 3 factors are the USPs for which theclients approach them.Following are some of the SKU’s which are offered by Flightcase in the outsourced noc support service contract:-

• Monitoring tasks of the network devices and backbone links
• A web based portal for resolving the IT issues in the agreed SLA
• Data (IP) and Voice Monitoring
• Coordination of patches to resolve issues
• Ensure continuous functioning of the servers
• Automate the tasks of ITIL service support process to bring in efficiency and effectiveness
• Addressinteropt with the switch manufacturer if required
• Creating tickets to track down as well as document the resolution of problems
• Generate escalation, notifications as well as reminders as and when required
• Knowledge base directory for easy resolution of issues
• Integrated support tool for change, configuration as well as incident management
• Remote installation on servers or switches remotely on IP
• Provision of role based access for the secure data access
• Service level management for support process
• Troubleshooting of network and system related issues
• Proactive monitoring of the servers to prevent downtime
• Upgrade of the technologies across the platform for efficient support of the servers
• Provision of flexible and powerful routing engines
• Monitoring of system logs
• Multiple tenancy support
• Support scalability, implementation and data migration

While these are some of the tasks Flightcase ensures while signing a contract for 24X7 outsourced noc service however before creating the list of services that shall be required to manage your servers, a team of analysts shall visit your facility and study the workflow and the assess your servers. Accordingly, the list of services required to support your servers would be compiled and after an agreement a final sign off is taken from the client. They are very particular about the service delivery agreement and therefore take care of all the agreed list of services mentioned in it. Any new additions to the service are billed separately and are charged on the pro rata basis to adjust in the annual billing.

Flightcase is a Managed Service Provider as well as a network monitoring service provider situated in Texas, the United States and Pune, India.