Modernization Of Call Centers Through Power Dialers - An Overview

Call Centers are of two types namely inbound and outbound. The inbound call centers receive calls and queries regarding products of an organization. The outbound call centers make calls for jobs such as marketing or researching the needs of the consumer so that they can help make the service better. To make the process of reaching customers through the phone more efficient, many organizations use a power dialer software.

A power dialer is a system which works on the principle of computer telephony integration. The device connects the phone to the computer with the help of software called power dialer software. The benefit of this type of device is that it can be used in accordance with the number of people working in a call center. The number of people can be as low as three to as high as 50.

Integrating modern power dialer systems is very easy. Firstly, sign up with the company whose power dialer you want to integrate in your system. Then install their app into your system. The service providers will walk you through the process of installation. When doing this, you will receive different types of access keys from the service provider. These keys, when entered in specific fields given in the app, will complete the process of configuration. After configuration you would want to install your contacts into the phone dialer system. You can then check if the system is running properly by doing a test run.

The user device interface of these systems is very easy to understand. For this reason, it will not take much time to teach the individuals how to work with it. There are many features that come with modern phone dialer systems. The admin has full control over the system and they can access and use functions such as using login data and also sharing different contacts. You may also choose not to network different computers so that different callers can have different contacts.

These devices or software also give you the option of checking the performance of callers on a regular basis. The performance can be time based like how long does a call executive take to resolve a particular case. Also you can see how many calls were made by an executive and how many of them were connected. Also you can check which call executive has been more successful with which number. This is known as lead management and this can be done in two ways namely push and pull. In the push approach you send the leads coming to the executives. In the pull approach the sales team members take the call by themselves. However, manual lead distribution can be cumbersome and is often a process which contains many errors. On the other hand when the lead is chosen by a phone dialer system, it uses its own algorithm based on previous data and gets the right lead to the right caller.

To know more about Salesforce dialing, visit Phoneburner.com.

About The Author

Andy Jones is an expert when it comes to modern communication systems and loves to write interesting articles and blogs, advising people on the right technology to use for their outreach efforts. He recommends PhoneBurner.com as the name you should trust if you are looking for power dialer software or similar applications.

Catherine Wales is a professional marketing and sales agent. She strongly recommends use of automatic dialers to boost efficiency and save time. She recommends www.phoneburner.com as the right place to go to for such a software.