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Troubleshooting Vipre Antivirus Scanning Problems

Author: Maria Thomas
by Maria Thomas
Posted: Mar 26, 2018

Vipre antivirus can scan all crucial types of dangerous viruses and malwares from the system, if perfectly installed. However if scanning is not running well or seems incompetent to detect the threats, then a right troubleshooting process should be carried out to deal with such issues. For Vipre users this article could be the best source to fix scanning related issues of Vipre antivirus.

Check and Optimize Windows PC

After a certain period of use every windows user should run a maintenance check to optimize the system and its performance. Sometimes due to excessive junk files, unnecessary data and media contents it becomes difficult or time taking to scan the whole PC, hence removing such files will help to run full scan without taking extra time. Vipre Internet security support also offers PC tune-up and optimization service to their customers.

Scanning Problem due to Software Conflict

Most of the computers can support only one antivirus at a time, hence, if a computer already having antivirus software, it’s not possible to install more security software into the same PC, it will definitely cause the conflict related issues. However, if anyhow different antivirus installed it will can slowdown the system and badly affect the speed. Users can also take Vipre antivirus technical support to remove other security software from the PC.

System Freezes or Crashed during Scan

If a Vipre installed computer freezes or getting hanged due to scanning, then disable the scan using "Scan for Rootkit" option from the settings to run a customize scan. Meanwhile, Vipre users also need to check Cookies, Windows Registry and Running Programs options at the time of leaving the options for Rootkits Archived & Compressed Files unchecked. Location should be chosen and add the drives to be scanned and once done user just need to click the full scan.

Incomplete Scan or Scanning Failed

Sometimes scan is not completed or fails during the process and in certain situation system crashed resulting imperfect scanning putting the system at risk. At this moment users should uninstall the system and install the again with right configuration. And taking help at Vipre install uninstall Support would be an advantage for end-user to install professionally.

Failed Scanning with Message to Contact Vipre Technical Support

On the occasion when scanning failed and a message appears showing "Please contact Technical Support", user must contact a technician to fix this issue, as it is a complicated error in which scan history has no history created for scans that previously ran. This happens due to history folder in the volatile data directory for Vipre not having XML files created in it. Only professional technicians can restore such setting and enable Vipre for full scan successfully.

About the Author

We works as vipre technical support manger and assist the people who face any issue in Vipre antivirus like updates, upgrade, install, uninstall and renewal. If you need any kinds of help; call our vipre technical support number +1-844-706-6636

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Author: Maria Thomas

Maria Thomas

Member since: Dec 13, 2016
Published articles: 4

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