Top 5 benefits of live chat

Live chats enable you to provide instant query resolution to your customers. An efficacious live chat software is the one that speeds up the customer support and monitor visitor behavior so that you can provide personalized service. It further enables you to convert browsers into paying customers and improve your website to boost your sales. Here, we have listed top five live chat software products that you can leverage to grow your business:

1. Comm100:

Comm100 Live Chat is a live support software product offered through the SaaS (Software as a Service) model. It enables businesses or organizations to improve conversions, sales and customer contentment by communicating with their website visitors in real time. It integrates with Salesforce. Moreover, there are plugins available for content management and ecommerce systems, including Shopify and WordPress.

2. LiveChat:

This is an online customer service software with live support, help desk software, and web analytics capabilities. Companies use LiveChat as a single point of contact to manage all customer service and online sales activities from a single software. These services are provided using different channels (chat, email and social media) and multiple tools.

3. Freshdesk:

Freshdesk is an efficacious live chat software that offers multi-channel customer support. Whether the interaction occurs over the phone, via email, through web chat or social media, Freshdesk ensures customer support issues get to the right team member. It further helps to manage multiple groups, workflows and escalation procedures. Moreover, it includes multi-language and multi-timezone capabilities.

4. Zoho SalesIQ:

This is a live chat and website visitor tracking software that helps increase sales and improve customer service. It enables you to increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score. Zoho SalesIQ is a hassle-free live chat software that helps increase the ROI on your content, SEO, Adwords and email marketing efforts.

5. Userlike Live Chat:

Userlike Live Chat is an online chat software for website and mobile support. It enables you to be there for your customers when they need you the most. Considering the fact that your customers could be anywhere, Userlike is so designed that it works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone, you can ensure them an optimal live chat experience.

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