4 Reasons Why Managed IT Support Service Teams Outperform In-House Technicians

A small or medium sized business may find it impractical to employ technicians and maintain their own IT department, especially if the solution will cause them to spend more than they should. Moreover, the management team will have to think about training and benefits for additional employees they will take on board. If that is the case with your business, you have the option to outsource IT support to skilled technicians and providers. Here are four reasons why it makes sense to sign up for a managed IT support service than having a team of in-house technicians:

1.You get certified professionals working for you – Managed IT support service providers are like your business partners who will take care of your IT needs. They eliminate the need to screen and hire your own technicians, thus, saving you a lot of time in the process. And as long as you work with the right providers, you can be sure that your IT needs will be handled by certified, highly trained, and reliable IT technicians.

1. 24/7 support – When something goes wrong, you can easily get in touch with a certified technical support professional who understands your IT infrastructure. That way, you can minimize delays and downtime, and get your system up and running again in no time. The best providers of managed IT support services have Microsoft certified professionals on call. That way, you can be sure that they will know exactly what to do in case of an issue with your computer or network systems.
2. Reliable back up solutions – Data is critical for your business, and managed IT support service providers know this. Hence, they provide cloud and local backup solutions that should keep your data from being affected by losses. Data backup is automated and secure, so you get a reliable system that will keep your most critical files accessible and protected at all times.
3. It is cheaper in the long run – Managed IT support service providers can offer round the clock support, real-time monitoring, a custom knowledge base, and backup solutions at a fraction of the costs associated with managing your own IT department. Certified network engineers can create a comprehensive knowledge base of your company’s IT infrastructure to suit your IT needs in the long run, too.

Mike Rana is the Chief Technology Advisor of Orion Network Solutions. Orion Network Solutions specializes in providing Computer Installation, Maintenance, and Consulting services along with 24x7 help desk services for small and midsize companies.