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Step By Step Process To Troubleshoot HP Laptops

Author: HP Support
by HP Support
Posted: Jul 14, 2017

HP manufactures quality laptops and computers, but that does not imply that there won’t be any occasional problems with them. When anything goes wrong, it is crucial for users to take some specific troubleshooting measures so as to detect and possibly get rid of the issues problems. If the issue with software it can be taken care of with troubleshooting steps. The users can undertake the troubleshooting on their own or get HP Laptop Help too.

General Troubleshooting Steps

Laptop users can solve most general issues with a few simple troubleshooting steps. The most common first step is to restart the computer, but this does not always solve the problem. Other simple initial measures consist of changing the settings of the laptop to an earlier state, starting and running diagnostics as well as clearing the cache.

Restarting and Recovery

If a HP laptop starts behaving strangely, restarting it may help. This often works for freezes, slow processing, and software-related issues. If a user presses the Ctrl, Alt, and Delete keys at the same time, a screen with options appears. In different versions of Windows, the user can select Restart from the menu on the lower left, lower right, or middle of the screen.

Recovery is a different process that involves resetting all the computer's settings to an earlier time. This option is accessible from inside the Control Panel in the System and Security menu under Backup and Restore. Clicking on the "Recover system settings or your computer" prompt allows users to choose dates prior to the start of the problems for restoration.

Run Diagnostics

HP computers have an excellent diagnostic tool users can access. When turning HP netbooks or laptops on, users should press F12 as soon as the HP logo appears. When the menu appears, they then select Diagnostics. This program examines the hardware to see if any problems exist. In addition, the diagnostics tool offers several other tests users can choose to diagnose computer problems. It is possible to fix issues with blue screens, Bluetooth connectivity, performance, Internet connectivity, and more.

View Events

The Event Viewer, or Event Log, alerts users to problems with software and hardware. Users access the Event Viewer by choosing Administrative Tools from System and Security in the Control Panel. After opening the logs, they can scroll through the different options to see warnings and other file or system issues. Important events have yellow signs with exclamation points or red circles with an "X" in the middle.

Clearing Cache and History

Clearing the cache and history sometimes solves issues occurring with software and Internet browsers. To clear the cache on Internet browsers, users should open the Control Panel and choose Network and Internet from the menu. After clicking Internet Options, they then select Delete under the Browsing History prompt.

Various programs help users clean up cache and temporary files created by other programs. Many of these programs are free and eliminate a lot of software problems. Registry cleaning programs can also detect and repair registry issues. If the issue still persists you can call on our HP Laptop Customer Support Phone Number and get help from our technical experts. Our toll-free number is 1-877-213-5868, which connects our customers with our experts.

About the Author

By contacting HP customer support number you would get instant technical support by the expertise and professionals who have keen knowledge of all technical stuff related to HP devices.

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Author: HP Support

HP Support

Member since: May 05, 2017
Published articles: 19

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