How to fix “Something Went Wrong” Error during Microsoft Office 365 Installation?
Posted: Oct 11, 2017
Microsoft Office 365 is group of subscriptions that offer productivity software as well as allied services for consumers and business users both. Office 365 Home users can enjoy using all the Microsoft Office applications on macOS, iOS, Windows, Android and Windows 10 mobile. It also provides storage space on the OneDrive file hosting service along with 60 Skype minutes per month. For businesses, Office 365 also provides service subscriptions for social networking services and email using hosted versions of Exchange Server, Skype for Business Server, Office Online and SharePoint.
Downloading, installing and activating Office 365 subscription is quite easy. All you need to purchase it first and then login to your Microsoft account and then download your subscription by clicking download on the link given. Follow the further steps to install Office 365 and then activate it using the Office product key.
With Office Installation, you get Word, Excel, PowerPoint, OneNote, Publisher and Access that can also be installed on multiple devices, i.e. Macs, PCs, Android tablets, Android Phones and iPhone. Once purchased, you need to purchase Office again in order to get it updated to the latest version. While installing Office 365, you may encounter an error with a message "Sorry, Something Went Wrong". This will halt the entire process of installation. To solve this issue, you can run the Office Fix It tool that will take you to the uninstalling Office steps. Now, restart your computer system and then try installing the Office 365 again to troubleshoot this issue.
To troubleshoot this error, all you need to do is follow the below mentioned steps:
First of all, uninstall the already installed Office 365 subscription and then perform a clean re-installation.
- Check your internet connection and make sure it’s not on a limited connection. Also ensure the router’s firmware is up to date
- Clear the cache memory and cookies of your browser
- Reset the Internet Explorer settings
- Make sure that there is no other version of previously installed on your system as it will create a software conflict
After trying these troubleshooting steps, if you still face an issue, then contact Office.com/Setup support team. The technicians are available 24*7 to provide you the best solution of Office 365 installation errors. Hope the provided information is useful for you!
Lena Smith is the author of this article, she has written various articles on Technical issues.